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Customer Service Agent

Eiger (Indonesia)
Eiger (Indonesia) (Bandung, West Java)
West Java, Indonesia 🇮🇩
Eiger (Indonesia)
Founded in 1979 in Bandung, Indonesia, Eiger has grown from a small brand with two sewing machines to the leader of the Outdoor& Lifestyle industry in Indonesia. Through PT. Eigerindo Multi Produk Industry, Eiger continues to lead Tropical Adventure in innovation through mountaineering, riding, and lifestyle products. Revered for its quality and commitment to products that push the boundaries of exploration, Eiger is setting its sights on new global markets and looking to expand with people who are up to the challenge.

About this position

EIGER Adventure is looking for a Customer Service Agent to provide support and service to customers via online platforms and phone, ensuring a seamless shopping experience.

Responsibilities

• Customer Assistance: Respond to inquiries via online chat, email, and phone calls professionally.
• Issue Resolution: Handle complaints with empathy and efficiency.
• Product Knowledge: Stay updated on products and services.
• Order Management: Assist with orders, tracking shipments, and returns.
• Customer Feedback: Gather and relay feedback to relevant departments.
• Sales Support: Identify upsell opportunities based on customer needs.
• Documentation: Keep detailed records of interactions.
• Team Collaboration: Work with other agents and departments for efficient service.

Requirements

• High school diploma or equivalent; college degree preferred.
• Proven customer service experience, preferably in retail or e-commerce.
• Excellent communication skills.
• Strong problem-solving skills.
• Empathy, patience, and positive attitude.
• Ability to multitask in a fast-paced environment.
• Proficiency in customer service software and Microsoft Office.
• Passion for fashion and EIGER’s products.
• Work from Office in PT Eigerindo MPI Head Office