Service Engineer

DUBUIT FAR EAST CO.,LTD.

DUBUIT FAR EAST CO.,LTD. (Khlong Luang, Pathum Thani)

Pathumthani, Thailand

Dubuit Far East, screen printing machine manufacturer from France, with more than 85 years’ experience, based in Thailand produce and sell machines worldwide. A company where you can buy and customize your machine at affordable price, but with high-end quality materials and French know-how. Flat, oval, cylindrical even small objects could be printed using jigs specially designed by our engineer for the customer to fit perfectly with your object. Automatic screen printing machines are available from 1 to 10 colors, semi-automatic screen printing machine are easy to use and we have equipment machine such as unscrambler, hopper feeder, UV dryer, air Dryer, leak tester, flame machine.

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Job function: Customer Service

Industries: Manufacturing and Production Industrial Machinery and Equipment

About this position

The Service Engineer is responsible for providing technical support to customers, ensuring the proper operation and maintenance of machines, and representing the company's values and expertise.

Responsibilities

• Supporting customers from technical perspective such as on-site service, installation, troubleshooting/breakdown, upgrade/update, training customer, remote assistance, spare parts etc.
• Maintain warm relationship with customers
• Participate of development of upgrade kit
• Advise customer on technical essentials such as how to operate and maintain machines etc.
• Represent Dubuit’s values and expertise
• Organization of service trip
• Service report
• Modification on site on request
• Initiate maintenance plan such as predictive, preventive and corrective maintenance
• Check machine wiring integrity and standard functioning
• Troubleshooting and PLC program modification
• Utilization of time and resources constructively when not under immediate supervision
• Online customer support (phone, emails,…)
• Participate in production when have free time from service
• Coordinate with the customer service team
• Working together with Service manager
• Report to Service manager
• Other work as assigned

Requirements

• Bachelor degree in mechanical, electrical, automation or other relevant disciplines
• 5 years of experience in technical service
• Be fluent in English
• Able to drive with driving license
• Able to travel most of the time
• Ability to deliver excellent customer experience
• Strong problem-solving skills, analytical thinking and leadership skills
• Have knowledge in industrial wiring process and electrical diagram
• Have knowledge in mechanical and assembly
• Must be able to program common industrial PLC
• Ability to multitask and work under pressure
• Ability to work in a teamwork, results-oriented environment under minimal supervision