General Manager, Operation

DSV Air & Sea Ltd. (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

DSV Air & Sea is a successful international freight forwarding and logistics company in Thailand. We are known for our customer oriented services offered by the local staff and our management team Our company was founded in 1987 and has offices strategically located in downtown Bangkok, Suvarnabhumi airport and Laem Chabang close to the international deep-sea port. Currently we have around 189 employees. The combination of experienced international and local staff on the management team has proved to be a success. Our aim is to continue to strive for 'best in class' for all our services and to exceed our customers' expectations. A separate department has been established to offer global and local key accounts a 'one-stop shopping' service. The DSV Air & Sea employees assigned to this department are specially trained to understand the complex needs of these customers.

About this position

The General Manager, Operation provides a proactive management approach and will have overall responsibility for operations, including the delivery of safe and reliable service, employee oversight, management of contract assets, risk management, client and customer satisfaction, and financial performance.

Responsibilities

• Work closely with Business Development team to provide viable solution for complex logistics proposal.
• Review and make recommendation to management regarding ways to improve implementation methods.
• Design and implement optimal warehouse layouts and processes to increase work efficiency.
• Lead the warehouse staff with integrity, provide training/mentoring to the team under your control, and inspire them to perform at their best to meet company goals.
• Work with department heads to ensure coordination of purchasing, storage, and shipping in a timely and cost-efficient manner.
• Develop and manage quality improvement initiatives.
• Implement business strategies set forth by senior management and participate in improving the business by administering and evaluating short / long term objectives offering potential alternatives to existing methods.
• Strict adherence of your team to rigorous safety and security procedures that safeguard inventory and personnel.
• Supervise the QHSSE team to implement HSE standards and guidelines in the Business Unit/Warehouse.
• Responsibility to ensure that corrective actions resulting from accidents / near misses, audits, inspections & risk assessments are implemented.
• Keep precise inventory records and conduct regular inventory audits to ensure accuracy through the WMS.
• Track and provide management reporting on key metrics and KPI’s.
• Provide regular feedback/reports to customers as to the warehouse performance and inventory movements.
• Developing the skills and competencies of all warehouse staff members enabling a flexible workforce.
• Drive continuous improvement initiatives, focusing on reducing costs, improving service levels, and enhancing safety and compliance.
• Performance management of all warehouses and supporting staffs under your leadership.
• Ensure the company’s Occupational Health, Safety and Environmental procedures are adhered to within the warehouse.
• Ensures effective environmental compliance and sustainability management.
• Provides complete and accurate data collection, compilation, analysis, and reporting.
• Perform other duties as assigned by Director.

Requirements

• Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety, and environment follow all requirements as set out in the QHSE policy.
• It is the responsibility of all staff to ensure that their day-to-day activities embrace sustainability/Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.
• Comprehensive understanding of customer requirements in terms of information flow.