Careers & Jobs at dsm-firmenich (Thailand)

APAC Business Support Officer, Petfood

dsm-firmenich (Thailand)

dsm-firmenich (Thailand) (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

We are dsm-firmenich – innovators in nutrition, health, and beauty. We bring progress to life by combining the essential, the desirable, and the sustainable. From our master perfumers and flavorists to our expert nutritionists and scientists, our trailblazing teams work closely with customers, supporting their ambitions with 150+ years of R&D expertise. With a passionate and talented team of close to 30,000 employees, we are determined to be a force for good. And to work together to positively impact people and planet.

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Job function: Customer Service

Industries: Manufacturing and Production Oil & Gas, Chemical, Waste management and Energy

About this position

The APAC Business Support Officer for Petfood in Bangkok, Thailand will be responsible for providing critical operational commercial support to ensure smooth customer interactions and business processes. The role involves developing and maintaining customer relationships, assisting with administrative tasks, researching potential customers, staying updated on industry trends, meeting sales targets, and promoting continuous learning within the sales team.

Responsibilities

• Develop and maintain strong customer relationships, serve as the main contact for inquiries and orders, coordinate with internal teams, manage sample requests and quotations, resolve issues, handle complaints, and identify upsell or cross-sell opportunities.
• Assist with administrative tasks, order processing, and account setup; coordinate with internal teams for delivery and billing; support CRM, sales reporting, and marketing campaigns.
• Research and identify potential customers, conduct outreach through calls and emails, qualify leads, schedule appointments, and nurture relationships to advance prospects through the sales pipeline.
• Stay updated on products and industry trends, and participate in training sessions and sales meetings to enhance knowledge and skills.
• Meet or exceed sales targets and KPIs, track performance, address gaps, and provide regular updates on sales activities and market trends.
• Seek feedback to identify improvement areas and share insights and best practices to promote continuous learning within the sales team.

Requirements

• Min. Bachelor’s degree in related areas (Marketing, Sales, Customer Service).
• At least 5 years’ experience in Support functions with Customer interactions with business context (Multinational structures will be a plus).
• Fluency in English, other languages appreciated
• Excellent skills in Microsoft applications (Outlook, Word, Excel, PowerPoint, Teams) and Internet portals.
• Exhibit a positive team attitude, handle pressure and deadlines, and show strong interpersonal, problem-solving, and communication skills in a multi-cultural environment.
• ERP and CRM database experience (preferably SAP / Dynamics 365).

dsm-firmenich (Thailand)

3 jobs

List of jobs found:

APAC Business Support Officer, Petfood

Account Manager - Personal Care

Regulatory Affairs Manager (Health, Nutrition & Care) & (Taste, Texture & Health)

APAC Business Support Officer, Petfood

About this position

Responsibilities

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