Head of Retail Operations

Dohome Public Company Limited (Pathum Thani)

Pathumthani, Thailand

Dohome is one of the leaders in the wholesale and retail business, providing construction materials and home furnishing. We are focusing on offering a complete range of construction materials and home furnishing, good quality, lower price and comprehensive services. The Company continues to expand its investments to accommodate the increasing demand and the expansion of urban society. We are pushing our brand to be the first place in the mind of the customer in terms of products, prices and sincere services. We are committed to empowering our employees and bring innovation into our organization. Make our organization be a happy workplace and professionally managed company. We will maintain a good relationship with our current and new business partners and maintain a common success together. We will reward and be responsible to the society by participating in activities that are beneficial to society and the environment. We are looking for someone special to be our team to achieve the successes together.

About this position

The primary goal of a Head retail operation is to increase sales through operational excellence and on-the-ground improvement projects. Managing operational standards across stores, spearheading and carrying out high-impact initiatives, and assisting with retail growth plans are all part of this function. To accomplish company objectives, the role blends operation management, practical execution, and cross-functional cooperation.

Responsibilities

• Oversee store performance, focusing on sales, customer service, and operational improvements.
• Set KPI and provide improvement plan for the efficiency, quality and cost-effectiveness.
• Lead discussion on branch performance and provide solutions for service improvement as monthly basis.
• Initiating & developing manpower planning and resource requirements.
• Organizing, leading, and collaborating on the branch operation planning and also manage budget to ensure maximum output at the lowest cost consistent with desired quality.
• Review customer complaints or issues related to branch operations, ensuring prompt resolution and maintaining customer satisfaction.
• Taking an active role as part of leadership team to build winning environments for the site as well as providing input to the overall corporate plan.
• Implementing and monitoring quality control measures to maintain high standards of store operations.
• Handling other jobs as assigned.

Requirements

• Bachelor's or Master's degree in Business Administration, Accounting or related fields.
• At least 10 years professional experience in Retail business and related with experience of senior managerial level/production strategic team management skills.
• Strong ability to manage stakeholders across multiple functions with an energized, creative and ‘can do’ attitude.
• Must be possessed of people management and people development with excellent problem-solving and team motivation skills.