Location Supervisor

Do Day Dream Public Company Limited (Saphan Sung)

Bangkok, Thailand

Do Day Dream PLC. is one of Thailand leading cosmetics manufacturers, distributors, and exporters. The Company founded NAMU LIFE brand which carrying well-known products under the name of SNAILWHITE. Furthermore, We also founded Dream Dermatology Company Limited the distributor of Oxe'Cure cosmeceutical products. From the first day we started in 2010, we have more than 30 products launched and distributed all over Thailand and more than 15 countries such as China, Taiwan, Hong Kong, Philippines, Indonesia, CLMV, etc. As we are growing rapidly and aiming to bring our brand to the forefront stage of international skincare landscape, we are looking for talented individuals who are dynamic, energetic and interested to pursue the career with us.

About this position

The Location Supervisor is responsible for managing the sales team, ensuring compliance with company standards, and driving sales performance while maintaining high levels of customer satisfaction.

Responsibilities

Key Responsibilities:
• Manage and supervise the daily activities of the sales team.
• Ensure sales staff comply with company policies, procedures, and operational standards.
• Provide guidance, support, and motivation to achieve individual and team sales targets.
• Train and onboard new sales staff to ensure they understand product knowledge and customer service standards.
• Conduct regular performance evaluations and provide constructive feedback.
• Organize and lead team meetings to share updates, best practices, and performance insights.
• Monitor and maintain high levels of customer satisfaction by addressing inquiries and resolving complaints promptly.
• Encourage the sales team to deliver outstanding service and build long-term customer relationships.
• Track daily, weekly, and monthly sales performance and report to management.
• Identify areas for improvement and implement strategies to enhance productivity and efficiency.
• Ensure the proper execution of promotions, displays, and merchandising.
• Coordinate with the supply team to ensure adequate stock levels for the location.
• Oversee inventory counts, replenishment, and minimize stock discrepancies.
• Maintain proper display and organization of products to enhance customer experience.
• Ensure the store operates smoothly, maintaining a clean and organized environment.
• Handle administrative tasks, including staff schedules and time-off requests.
• Address any operational issues promptly and escalate critical matters to higher management.

Requirements

Qualifications and Skills:
• Bachelor’s degree in Business Administration, Retail Management, or a related field (preferred).
• 2+ years of experience in sales supervision or retail operations.
• Strong leadership and interpersonal skills.
• Excellent organizational and time-management abilities.
• Proven ability to meet sales targets and drive team performance.
• Strong problem-solving and decision-making capabilities.
• Proficiency in basic computer skills and retail management systems.