Senior Executive Manager Patient Solutions Country Lead

DKSH (Thailand) (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

About DKSH DKSH’s purpose is to enrich people’s lives by providing access to goods, services, and insights. United by our vision to be the trusted partner, we help companies grow in Asia and beyond across our Business Units Consumer Goods, Healthcare, Performance Materials, and Technology. Delivering life-saving drugs to hospitals, bringing high-quality products to remote villages, installing technology that raises living standards, and providing new formulations for healthcare products that make life easier. These are just a few examples of how DKSH touches people’s lives around the clock. We do this while helping our clients and customers grow by providing services including marketing and sales, distribution and logistics. Headquartered in Switzerland, DKSH is publicly listed and operates in 37 markets across Asia Pacific, Europe, and North America. We have over 32,000 specialists and generated net sales of CHF 11.3 billion in 2022.

About this position

Lead the Thailand Patient Solutions teams, growing the business with pharma/ medical device clients and customer (homecare proposition). Drive operations of the programs with client satisfaction. Lead and embed a continuous improvement culture with well defined KPIs.

Responsibilities

• Lead the Thailand Patient Solutions teams, growing the business with pharma/ medical device clients & customer (homecare proposition)
• Lead the business including client management, client and customer operations, analytics, RA/ PV/ Quality and the P&L of the operation
• Shape the thinking of the Thailand healthcare market in relation to next-generation healthcare delivered using Patient Solutions
• Support Thailand Healthcare BU win new business across the distribution and commercial propositions using Patient Solutions as an enable
• Build and develop country operations team(s) development covering key activities to ensure smooth, compliant and scalable operations across clients and customer operations
• Support Patient Solutions Leadership Team and work closely with the Regional Team to ensure that TH’s requirements are met, and contribute to the regional ambitions
• Lead and inspire the team on business process transformation and secure/ align cross-functional country resources for project support
• Manage operating budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
• Oversee business analyses, evaluate findings, to develop new Patient Solution solutions for clients, customers and stakeholders
• Lead pricing and contract negotiation activities with prospective clients (biopharmaceuticals & medical device firms)/ customers (pharmacies, hospitals & clinics) to facilitate deal closing. Simultaneously advise on upselling opportunities and oversee contract renegotiations with existing clients
• Engage with key local stakeholders (pharmaceuticals society, patient advocacy groups, payers, regulators, hospital administrators, etc.) to identify opportunities for patient support
• Ensure that Ethics and Compliance for patients’ and programs are prioritized over all other aspects/ variables considered alongside proactive audit preparedness of the operations

Requirements

• Influence without authority, demonstrate credibility and win trust amongst stakeholders (country team, clients, PSLT, CLTs and other country cross-functional groups)
• Work closely with team to ensure client satisfaction, upselling/ renewals and the focus on Ethics and Compliance in how programs are managed
• Deliver high quality work and inspire teams
• Strong cross-cultural communication across Asian markets
• Drive execution against goals set
• Drive self-learning and improvement in the area of general management and DKSH behavior as part of continuous learning and achieve team/ function goals