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Manager, Client Management (FMCG)

DKSH (Thailand)
DKSH (Thailand) (Phra Khanong, Bangkok City, Thailand)
Bangkok, Thailand 🇹🇭
DKSH (Thailand)
About DKSH DKSH’s purpose is to enrich people’s lives by providing access to goods, services, and insights. United by our vision to be the trusted partner, we help companies grow in Asia and beyond across our Business Units Consumer Goods, Healthcare, Performance Materials, and Technology. Delivering life-saving drugs to hospitals, bringing high-quality products to remote villages, installing technology that raises living standards, and providing new formulations for healthcare products that make life easier. These are just a few examples of how DKSH touches people’s lives around the clock. We do this while helping our clients and customers grow by providing services including marketing and sales, distribution and logistics. Headquartered in Switzerland, DKSH is publicly listed and operates in 37 markets across Asia Pacific, Europe, and North America. We have over 32,000 specialists and generated net sales of CHF 11.3 billion in 2022.

About this position

Lead and manage client accounts to ensure smooth client business integration and drive business growth of clients.

Responsibilities

General Responsibilities:
• Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
• Review business and marketing plans in coordination with clients to achieve overall business objectives and profitability
• Facilitate and lead business integration process for new clients to ensure smooth client integration
• Manage and monitor profit and loss and expenditures to minimize unnecessary cost and risk
• Explore any opportunities of new business for existing clients by working with Business Development team; manage the contract renewal process
• Take necessary actions to resolve clients' operational issues/service complaints
• Lead business communications and business review meetings with clients' management teams
• Act as the main gateway between clients and DKSH to maintain business relationships and to maximize the level of client satisfaction
• Establish and maintain a proactive network of relationships between DKSH and clients

Requirements

Functional Skills And Knowledge:
• Demonstrate strong understanding of clients' industry/business/products
• Demonstrate strong client management and communication skills
• Proven project management skills
• Strong analytical background and knowledge of statistical analysis methods
• Demonstrate appreciation and respect for cultural sensitivities especially in cross-country/-cultural interactions
• Demonstrate fluency in English, both written and spoken
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
Education:
• Bachelor’s degree in Business Administration, or an equivalent degree

Benefits

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Huneety A.I Salary Estimate
60,000 - 200,000 THB per month