Tailor-Made Travel Sales (German speaking)

Discova (Bali, Indonesia)

Bali, Indonesia

Discova is your global destination management company (DMC), having formed from a merger between Buffalo Tours (Asia) and Olympus Tours (Americas) in 2019. We have over 20 years’ experience in the travel industry, and specialise in Tailor-made Travel, Group Series, Educational Travel, and Day Tours & Transfers. We operate in 14 destinations throughout Asia and Latin America. We’re here to put people in touch with travel, and not necessarily in the ways they might be used to. We work globally, live locally, and go the extra mile to connect people with a world of possibilities. Our vision is to deliver experiential and responsible travel for our partners, growing their travel offering one unforgettable journey at a time.

About this position

As a member of the Discova Tailor-made Sales team, you will be part of a passionate group committed to delivering an excellent sales experience and taking pride in their expertise of Discova’s product offerings and destinations.

Responsibilities

Your main responsibilities are:
• Consistently apply Discova’s One Best Way for B2B enquiry handling, including qualifying the enquiry, communication guidelines, inclusions and services, overcoming objections, and closing the sales.
• Build rapport with partners by engaging with them where they need us, be it by phone, email, text, chat/messenger, or video call.
• Develop ‘sticky’ relationships with agents and partners by showing your interest in them and their customers, beyond just the request at hand.
• Love to chase target and exceed your own sales targets.

Requirements

The Essentials:
• A degree in tourism and hospitality is an advantage.
• Minimum 1-year experience in the tourism industry or inbound tourism is desirable.
• Fluent in both written and spoken German & English is required, other European languages would be an advantage.
• Proven experience of meeting and exceeding sales targets and KPI's.
• Expertise and knowledge about tourism destination is essential.
• Advanced computer skills and the ability to confidently learn new computer systems.

The Attributes:
• Outstanding sales skills with strong customer care focus.
• Results orientated, highly organised and great at problem solving.
• Excellent communicator – comfortable communicating by phone, video calls, email, and chat/messenger.
• Able to remain calm and patient under pressure and juggle multiple tasks.
• Able to work independently and within a team, assisting team members to help everyone achieve results.
• Comfortable with a flexible rotating roster that may include late nights, weekends, and early mornings and flexible when uncertainties and changes arise. Your commitment to a 24-hour shifting schedule is mandatory and greatly appreciated.
• Willing to travel on business when required.
• Personally aligned with Discova’s company purpose and values.
• Proficiency in Microsoft Office applications and Discova’s systems would be an advantage.