Operation Executive

Discova (Bali, Indonesia)

Bali, Indonesia

Discova is your global destination management company (DMC), having formed from a merger between Buffalo Tours (Asia) and Olympus Tours (Americas) in 2019. We have over 20 years’ experience in the travel industry, and specialise in Tailor-made Travel, Group Series, Educational Travel, and Day Tours & Transfers. We operate in 14 destinations throughout Asia and Latin America. We’re here to put people in touch with travel, and not necessarily in the ways they might be used to. We work globally, live locally, and go the extra mile to connect people with a world of possibilities. Our vision is to deliver experiential and responsible travel for our partners, growing their travel offering one unforgettable journey at a time.

About this position

As a member of the Operations team, the Operations Executive plays a key role to ensure that Discova meets and exceed its goals and operates successfully. The Operations Executive will work in partnership with Operations Team Leader to execute the operational standards and requirements that will drive the customer satisfaction and productivity. This will involve the delivery of best-in-class service and memorable local experiences for the customer.

Responsibilities

Your main responsibility is:
• Book and operate tours with accuracy within budget.
• Consistently follow Discova One-Best-Ways (OBWs) processes/procedures/systems across the accounts handled.
• Make sure to keep strong relationships with suppliers.
• Effectively cooperate with Tour Guides, Product, Sales, Reservation, Customer Experience and Suppliers for seamless daily operations and overall service improvements
• Solve on the ground situations with initiative within agreed process.
• Be customer oriented and help improve satisfaction as well as Net Promoter Score.

Requirements

The Essentials:
• A Bachelor Degree or a degree in tourism and hospitality is an advantage.
• Experience in a DMC or tour operator is an advantage.
• Good command of both written and spoken English.
• An understanding and belief in Responsible Tourism is desirable.

The Attributes:
• Excellent organisational skills with the ability to be flexible and implementing change when needed.
• Strong communication skills, both written and verbal across a variety of cultures to a diverse range of people (customers, suppliers, team members, leaders).
• Highly motivated, self-starter prepared to do whatever it takes to succeed
• High attention to detail.
• Able to work under pressure and juggle multiple tasks and able to work outside office hours when required.
• Solution focused and great at problem solving.
• Able to work independently and within a team assisting team members to help everyone achieve results.
• Personally aligned with Discova’s company purpose and values.