Fleet Executive (Ground Transportation)

Discova (Bali, Indonesia)

Bali, Indonesia

Discova is your global destination management company (DMC), having formed from a merger between Buffalo Tours (Asia) and Olympus Tours (Americas) in 2019. We have over 20 years’ experience in the travel industry, and specialise in Tailor-made Travel, Group Series, Educational Travel, and Day Tours & Transfers. We operate in 14 destinations throughout Asia and Latin America. We’re here to put people in touch with travel, and not necessarily in the ways they might be used to. We work globally, live locally, and go the extra mile to connect people with a world of possibilities. Our vision is to deliver experiential and responsible travel for our partners, growing their travel offering one unforgettable journey at a time.

About this position

We are seeking a Fleet Executive to join our global family. The role of the Fleet Executive is to ensure that Discova meets and exceeds its goals and operates successfully within the Fleet team. This will involve delivering best-in-class service and memorable local experiences for the customer.

Responsibilities

• Manage the reservations system for transportation
• Work closely with the Reservation team to ensure all transfer logistics are fulfilled according to company SOPs
• Effectively cooperate with OPS, Reservations, Product, Sales, Customer Experience and Suppliers for seamless daily operations and overall service improvements
• Report to Fleet Team Leader for any required repair and inspections
• Ensure all drivers follow Discova’s and government health and safety regulations
• Ensure 24/7 support on the ground for client’s complaints and incidents

Requirements

• Fluent in the local, national language and intermediate to advanced written and spoken English level.
• A Degree in Hospitality or Tourism would be an advantage
• Well-developed problem-solving skills
• Excellent customer service skills
• Close attention to detail
• Personally aligned with Discova’s values as a company
• Can work well independently and as part of a team