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Customer Experience Intern

Discova
Discova (Bali, Indonesia)
Bali, Indonesia 🇮🇩
Discova
Discova is your global destination management company (DMC), having formed from a merger between Buffalo Tours (Asia) and Olympus Tours (Americas) in 2019. We have over 20 years’ experience in the travel industry, and specialise in Tailor-made Travel, Group Series, Educational Travel, and Day Tours & Transfers. We operate in 14 destinations throughout Asia and Latin America. We’re here to put people in touch with travel, and not necessarily in the ways they might be used to. We work globally, live locally, and go the extra mile to connect people with a world of possibilities. Our vision is to deliver experiential and responsible travel for our partners, growing their travel offering one unforgettable journey at a time.

About this position

We are looking for enthusiastic Customer Experience Interns to join our dynamic team. This internship offers a unique opportunity to learn about the travel industry firsthand, working alongside our Customer Experience Executives to deliver outstanding service to our clients and travel agents.

Responsibilities

The Customer Experience Intern will assist the Customer Experience team by providing support in various tasks, including responding to customer inquiries and interacting with clients and travel agents.
• Assist the Customer Experience team by providing support in various tasks.
• Respond to customer inquiries.
• Interact with clients and travel agents.
• Provide support via phone calls, WhatsApp chats, and emails.

Requirements

• Currently enrolled in a degree program related to Hospitality, Tourism, Business, or a similar field.
• Fluent in English with intermediate to advanced level of written and spoken proficiency.
• Excellent verbal and written communication abilities.
• Passionate for delivering exceptional customer experiences.
• Familiarity with Microsoft Office Suite and communication platforms like WhatsApp.
• Ability to work collaboratively within a diverse team.
• Eagerness to learn and adapt in a fast-paced environment.