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Senior CRM Developer (Salesforce) Remote

Digital Alchemy
Digital Alchemy (Thailand)
Bangkok, Thailand 🇹🇭
Digital Alchemy
Founded in 2003 in a two bedroom apartment in Sydney, Digital Alchemy (DA) had a humble beginning. DA set an agenda to drive transformation across the industry through data-driven marketing. Since then DA has grown to be the largest and most trusted Database Marketing Services Provider in Asia Pacific. We have worked alongside numerous brands across the region to keep them well ahead of their competitors and help them to consistently satisfy their own customers – by ensuring they remain customer-centric and relevant. The entire team is consistently working to be on the edge of innovation, drive thought leadership in our industry, and remain a trusted relationship partner with our clients.

About this position

A Senior CRM Developer plays a crucial role in developing and maintaining CRM software systems, which are essential for managing a company's interactions with current and potential customers.

Responsibilities

• Development and Customization: Design and develop high-quality CRM applications and solutions. Customize existing CRM platforms (like Salesforce) to meet specific business requirements.
• Integration: Integrate CRM systems with other enterprise systems (e.g., ERP, Marketing Automation) to ensure seamless data flow and functionality.
• Data Management: Manage and ensure the integrity of CRM data. Develop strategies for data acquisition, migration, and maintenance.
• User Support and Training: Provide technical support to CRM users and conduct training sessions to help staff effectively utilize the CRM system.
• System Analysis and Design: Analyze business processes and user needs to design CRM solutions that improve customer engagement and business efficiency.
• Project Management: Manage CRM projects, including planning, resource allocation, and timeline management.
• Technical Leadership: Mentor junior developers and collaborate with cross-functional teams to ensure best practices in CRM development and implementation.
• Performance Optimization: Monitor CRM system performance, identify issues, and implement optimizations to improve efficiency and user experience.
• Stay Updated: Keep abreast of the latest CRM technologies and trends to propose and implement innovative solutions.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in CRM development, with a proven track record of successful CRM implementation
• Strong knowledge of CRM platforms (e.g., Salesforce) and programming languages (e.g., Java, .NET, JavaScript)
• Experience with database management, SQL, and data integration tools
• Experience in Salesforce Development including APEX, Visualforce