Sales Director
About this position
Responsibilities
• Oversees Account Management teams, leaders and processes for an assigned country.
• Sets strategy, goals and metrics for assigned areas.
• Compiles and analyzes statistical data and trends relating to service level compliance and operational effectiveness.
• Manages and drives problem solving efforts between customers and service personnel.
• Owns responsibility for teams meeting established performance metrics, including time-to-engage, time-to-resolve, customer satisfaction, retention and renewal.
• Responsible for developing and implementing customer growth plans, including retention, renewal and revenue targets.
• Responsible for revenue and profit goals and effectively manages P&L across multiple deal structures.
Requirements
• Bachelor's Degree or equivalent work experience required.
• Typically has 8-10 years of experience in Account Management and typically 4-6 years leadership experience.
• Fluent business English skills (Written and spoken).
• Comprehensive Knowledge of Banking Branch procedures and the utilization of technology within the environment.
• General knowledge of Diebold Nixdorf products and services is a plus.
• Proven track record in leading and developing a quota carrying Sales Team.
• Consultative sales experience at C Level.
• Exhibit skills, characteristics, traits and work habits that greatly enhance the likelihood of success as a Sales Manager.
• Exceptional communication, presentation, strategic planning, problem solving and critical thinking skills.
• Demonstrated relationship building skills at all levels of the organization, including senior executive levels.
• Proficient in all MS Office products with an emphasis on Excel, PowerPoint, Word and Teams.
• Ability to travel up to 50% of the time