Sales Director (Banking)

Diebold Nixdorf (Thailand) Company Limited

Diebold Nixdorf (Thailand) Company Limited (Nonthaburi)

Nonthaburi, Thailand

We automate, digitize and transform the way people bank and shop. We offer proven expertise and comprehensive portfolios in cutting-edge product technology, multi-vendor software and service excellence for financial and retail customers. Consumer behavior is changing rapidly; people are empowered and connected and expect unprecedented service and convenience. The world is “always on” – a digital era requiring us to orchestrate touchpoints in ways that meet and exceed the 24/7 automation needs of the banking and retail worlds. Diebold Nixdorf employs approximately 21,000 employees in more than 130 countries worldwide. We are publicly traded on the New York Stock Exchange under the symbol “DBD.” Specialties: financial and retail self-service solutions, services, security solutions, software, cash management, branch and store transformation

About this position

Provides leadership and oversight to the Account Management group. Develops and executes sales plans / strategies to effectively bring DN products and services to market. Drives revenue generation and identifies and closes new opportunities within current customer accounts.

Responsibilities

• Oversees Account Management teams, leaders and processes for an assigned country.
• Sets strategy, goals and metrics for assigned areas.
• Compiles and analyzes statistical data and trends relating to service level compliance and operational effectiveness.
• Manages and drives problem solving efforts between customers and service personnel.
• Owns responsibility for teams meeting established performance metrics, including time-to-engage, time-to-resolve, customer satisfaction, retention and renewal.
• Responsible for developing and implementing customer growth plans, including retention, renewal and revenue targets.
• Responsible for revenue and profit goals and effectively manages P&L across multiple deal structures.

Requirements

• Bachelor's Degree or equivalent work experience required.
• Typically has 8-10 years of experience in Account Management and typically 4-6 years leadership experience.
• Fluent business English skills (Written and spoken).
• Comprehensive knowledge of Banking Branch procedures and the utilization of technology within the environment.
• General knowledge of Diebold Nixdorf products and services is a plus.
• Proven track record in leading and developing a quota carrying Sales Team.
• Consultative sales experience at C Level.
• Exhibit skills, characteristics, traits and work habits that greatly enhance the likelihood of success as a Sales Manager.
• Exceptional communication, presentation, strategic planning, problem solving and critical thinking skills.
• Demonstrated relationship building skills at all levels of the organization, including senior executive levels.
• Proficient in all MS Office products with an emphasis on Excel, PowerPoint, Word and Teams.
• Ability to travel up to 50% of the time