Operation Improvement Manager (คลังสินค้า Makro Fresh มหาชัย)
About this position
Responsibilities
• Analyze data to understand down time and create mitigation tactics.
• Assist in designing new methods and procedures for operational processes.
• Build and maintain all Standard Operating Procedures and Work Instructions across multiple functions.
• Collaborate with IT teams to implement technological solutions for process optimization.
• Collaborate with customer team to ensure buy-in and support for improvement initiatives.
• Conduct regular performance reviews and provide feedback to team members.
• Define, create, improve and report KPIs performance to measure the end-to-end health of Supply Chain operations.
• Develop and write sequence of operations as well as time estimates for each operation specification.
• Develop project implementation plans, budgets, and schedules, ensure successful realization.
• Document all new procedures, workflows, approaches, and goals.
• Document and works with the site controller to measure and validate the impact of improvements.
• Forecast future needs of clients and proactively strategize solutions.
• Lead team meetings, document clear actions and enable timeline achievement.
• Monitor and analyze customer feedback to identify improvement opportunities.
• Participate in different meetings and make suggestions for situations to improve.
• Present plans to customer and ensure that there is agreement on an approach.
• Provide cost estimates and capital expenditure justification as necessary.
• Provide regular project status update reports to Project Team and Senior Management.
• Secure prioritization and time management to support multiple projects / tasks in parallel.
• Solve highly complex problems and prioritizes actions in a timely manner.
• Work with the Director of Operations on delivering Strategic Operational Results via QSOP.
Requirements
• Degree or above in Logistics/Supply Chain or business related.
• At least 1-2 years relevant working experience.
• Strong leadership and the ability to influence others.
• Collaborative and team-oriented mindset.
• Good command of spoken and written English.
• Flexibility and adaptability to changing environments.
• Ability to work well under pressure and meet deadlines.
• Decision-making skills based on data and analysis.
• Continuous learning and self-improvement mindset.
• Excellent interpersonal and relationship-building skills.
• Ability to inspire and motivate others towards continuous improvement.
• Root cause analysis and problem-solving techniques.
• Advanced knowledge of Excel and data analysis tools.
• Immediate availability will be highly preferred.