Customer Implementation Specialist
About this position
Responsibilities
The position is responsible for:
• Support & drives implementation of customers and ensures compliance to implementation procedures.
• Supports successful onboarding of regionally managed customer implementations in country.
• Ensures all customer requirements are fully understood, can be met, and are documented.
• Gathers information required to fulfil implementation.
• Interacts and communicates with key stakeholders to align, e.g., Sales, Product, Customer.
• Coach consistent and effective application of the process excellence methodologies and share knowledge.
• Monitors and steers on country implementation KPIs and delivery against defined targets.
Requirements
• Bachelor Degree or MBA in Business Management, Logistics or and related field.
• At least 3-5 years’ experiences in Freight or Logistics with strategic business planning, Customer Relationship Management and Project Management background.
• Have experience in working and accomplishing tasks within a cross-functional/matrix type organization.
• Team Player with Excellent Communication Skills.
• Good command of spoken and written in English.
• Good computer skills and MS Office, Advanced Excel skills advantageous.