Sales Support Executive
About this position
Responsibilities
Key Responsibilities:
• Identify and negotiate the best outsourcing costs for import/export services, including air freight, sea freight, and cross-border logistics (e.g., Break Bulk, RORO, special containers such as flat racks, open tops, etc.).
• Plan and optimize the most efficient delivery routes and processes.
• Collaborate with the operations team to ensure smooth shipment arrangements.
• Manage bidding processes for inquiries from overseas agents.
• Liaise with liners, airlines, overseas agents, and other logistics service providers.
• Provide full support to the Sales Team by sourcing logistics solutions.
• Prepare and propose competitive quotations to the Sales Team.
• Follow up on customer inquiries and quotations to ensure timely responses.
• Maintain and update shipment reports.
• Promote the company’s services to potential clients and generate new business opportunities.
• Maintain strong relationships with existing customers to ensure repeat business.
• Update and maintain project references and project lists.
• Prepare all necessary sales documents for internal submission and client use.
• Manage and organize sales documentation, ensuring accuracy and compliance.
• Maintain and update the customer database and other relevant records.
Requirements
Qualification Requirements:
• Bachelor's degree in any field.
• Strong command of English, both written and spoken.
• Minimum of 3 years of experience in freight forwarding.
Functional Competencies:
• Excellent negotiation skills.
• Ability to build and maintain strong relationships with customers and service providers.
• Expertise in customizing and managing documentation and dispatch processes.
General Competencies:
• Strong planning and organizational skills.
• Effective communication abilities.
• Ability to work well under pressure.
• Team-oriented with a collaborative mindset.