Sales Support Administrator

Dextra Group (Pathum Wan)

Pathum Wan

Bangkok, Thailand

Dextra is a leading manufacturer and distributor of engineered construction products for the building and civil industries, supported by a team of over 900 professionals worldwide. Headquartered in Bangkok, Thailand, Dextra is a privately-owned group of companies with affiliates in America, Europe, Middle East, India and Asia. Dextra supports and serves the construction industry with smart and dependable solutions that help consultants and contractors design and build ever-challenging structures today for tomorrow’s legacy.

About this position

The Sales Support Administrator is responsible for managing freight forwarding, providing customer support, maintaining sales documentation, and fostering customer relationships to drive business growth.

Responsibilities

Freight Forwarding and Cost Management:
• Find and negotiate the best prices for import/export services (air freight, sea freight, and cross-border logistics).
• Plan the best delivery routes and processes.
• Handle bids from overseas agents.

Quotation and Customer Support:
• Prepare and give competitive quotes to the Sales Team.
• Follow up on customer questions and quotes to ensure timely responses.
• Keep shipment reports up to date.

Sales and Customer Relations:
• Promote the company’s services to potential clients and find new business opportunities.
• Maintain strong relationships with current customers to ensure repeat business.

Documentation and Record Management:
• Prepare all necessary sales documents for internal use and for clients.
• Organize and manage sales documents, ensuring they are accurate.
• Keep the customer database and records up to date.

Requirements

Qualification Requirements:
• Bachelor's degree in any field.
• Strong command of English, both written and spoken.
• Minimum of 3 years of experience in freight forwarding.

Functional Competencies:
• Understanding of import/export services.
• Possess incoterms knowledge.
• Familiarity with shipping terms (e.g., Break Bulk, RORO, flat racks, open tops).
• Ability to prepare and manage competitive quotations.

General Competencies:
• Strong planning and organizational skills.
• Effective communication abilities.
• Ability to work well under pressure.
• Team-oriented with a collaborative mindset.