Merchandising Operation Manager

Dekoruma (West Jakarta, Jakarta, Indonesia)

DKI Jakarta, Indonesia

Dekoruma is a technology based start up company and ONE-stop-solution that provides home & living needs and services with our signature style, Japandi. Including furniture, home accessories, interior, and property. Currently, Dekoruma is doing a massive expansion by opening many Experience Centers throughout Indonesia. And now, we have more than 20 Experience Centers spread across Medan - Makassar Our Mission Committed in delivering innovation to bring simple and efficient solution to optimize living space Our Vision To bring your dream home comes true where your best life begins Life at Dekoruma, we have 3 values that we apply in our daily work life. Welcoming: Happy to help new joiners adapt to Dekoruma. We always 'say hi' and mingle among employees Transparency: Dekoruma has clear procedures and a scope of work. Communicate both ways and always be honest in providing updates, good or bad. Trust: In Dekoruma we always assume that wrong decision is better than no decision. But when we make a decision we also include a strong reason why we choose it

About this position

Merchandising Operation Manager oversees the end-to-end merchandising process, ensuring alignment with company goals and market trends. Key activities are managing teams, analyze sales data, optimize inventory levels, and maintain smooth communication between various departments, including marketing, supply chain, and commercial and expansion.

Responsibilities

Key Responsibilities:
• Collaborate buying teams to develop and execute seasonal and annual merchandising strategies.
• Forecast trends and create merchandise plans based on market analysis, customer preferences, and business objectives.
• Develop pricing and promotional strategies to maximize revenue and profitability.
• Develop planogram strategies to maximize stores productivity.
• Monitor inventory levels to avoid overstocking or understocking.
• Ensure timely replenishment of top-selling products and proper allocation of inventory across channels.
• Coordinate with warehouse and logistic teams to streamline product flow from central warehouse to shelves or hub warehouses.
• Analyze sales data, customer behavior, and market trends to assess product performance in various sales channels (online and offline).
• Provide actionable insights to improve product assortment and profitability.
• Create and present regular performance reports to management.
• Act as the liaison between buyer, marketing, warehouse, logistic, and commercial teams.
• Work with the marketing team to ensure product launches, campaigns, and promotions align with merchandising strategies.
• Coordinate with visual merchandising teams in creation and implementation of optimized planogram for stores.
• Coordinate with commercial online teams for product presentation in respective online platforms.
• Lead and manage a team of merchandising coordinators or assistants.
• Provide training and mentorship to improve team efficiency and effectiveness.
• Set performance goals and evaluate team contributions regularly.
• Implement systems and tools to streamline merchandising workflows.
• Resolve operational challenges, such as supply chain disruptions or inventory imbalances to maximize commercial performance and profitability.
• Review daily sales performance and identify areas for improvement.
• Communicate with the buyer team regarding product availability (new product, seasonal, and discontinue products) and delivery timelines.
• Coordinate with warehouse teams to monitor stock levels and resolve logistical issues.
• Collaborate with marketing teams to plan and execute promotions or campaigns.
• Analyze inventory turnover on running sales channels and recommend reorders or markdowns.
• Attend meetings with cross-functional teams to align on product launches, promotions, or pricing strategies.
• Troubleshoot operational issues related to merchandising systems or processes.
• Supervise team members’ daily tasks and provide feedback for improvement.

Requirements

Skills and Qualifications:
• Strong analytical skills.
• Excellent communication and interpersonal skills.
• Proven experience in merchandising, retail, or related field.
• Ability to work collaboratively in a cross-functional team environment.
• Proficient in data analysis and inventory management software.
• Strong organizational and time management skills.
• Ability to adapt to changing market conditions and business needs.