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Business Process Analyst

Dekoruma
Dekoruma (West Jakarta, Jakarta, Indonesia)
DKI Jakarta, Indonesia 🇮🇩
Dekoruma
Dekoruma is a technology based start up company and ONE-stop-solution that provides home & living needs and services with our signature style, Japandi. Including furniture, home accessories, interior, and property. Currently, Dekoruma is doing a massive expansion by opening many Experience Centers throughout Indonesia. And now, we have more than 20 Experience Centers spread across Medan - Makassar Our Mission Committed in delivering innovation to bring simple and efficient solution to optimize living space Our Vision To bring your dream home comes true where your best life begins Life at Dekoruma, we have 3 values that we apply in our daily work life. Welcoming: Happy to help new joiners adapt to Dekoruma. We always 'say hi' and mingle among employees Transparency: Dekoruma has clear procedures and a scope of work. Communicate both ways and always be honest in providing updates, good or bad. Trust: In Dekoruma we always assume that wrong decision is better than no decision. But when we make a decision we also include a strong reason why we choose it

About this position

The Business Process Analyst is responsible for analyzing and improving business processes, workflows, and procedures to enhance efficiency and customer satisfaction while collaborating with stakeholders and monitoring the effectiveness of implemented changes.

Responsibilities

• Analysing current business processes, workflows and procedures to identify areas for improvement.
• Developing and implementing optimised processes and procedures to enhance efficiency, productivity and customer satisfaction.
• Collaborating with stakeholders to design and execute process improvement initiatives aligned with organisational goals.
• Monitoring and evaluating the effectiveness of implemented process changes, measuring key performance indicators and making necessary adjustments for continuous improvement.
• Stay updated on industry trends, emerging technologies and process improvement methodologies.
• Conduct a thorough data analysis and process mapping to identify obstacles, inefficiencies and opportunities for improvement.
• Develop and implement relevant processes and technologies to optimise the organisation’s internal operations.
• Collaborate with cross-functional teams to implement process changes, ensuring smooth transitions and minimal disruption to operations.
• Communicate with shareholders and stakeholders to ensure alignment on proposed changes.
• Monitor process audits and evaluate the effectiveness of implemented process changes, gathering feedback and making necessary adjustments.
• Create process documentation and guidelines, including standard operating procedures and workflow diagrams.
• Provide training and support to team members on new processes and best practices.
• Build and maintain positive working relationships with all levels of staff, act as a point of contact or expert for resolving issues related.
• Drive for the customer experience organization metrics to be achieved through process efficiency initiatives.

Requirements

• Bachelor’s degree in business administration, management or a related field.
• 2+ years of experience in business process analysis and project management.
• Familiarity with process mapping and modelling techniques.
• Strong analytical skills with the ability to collect, study and interpret complex data.
• Ability to manage and perform multiple complex tasks as part of the daily work assignment.
• Proficiency in Microsoft Office suite, including Excel, PowerPoint and Visio.
• Strong communication and presentation skills to effectively communicate process changes and recommendations to stakeholders at all levels.

Benefits

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Huneety A.I Salary Estimate
8,000,000 - 15,000,000 IDR per month