Supervisor, Customer Service (Grohe LCB)

DB Schenker (Thailand) (Laem Chabang Industrial Estate Chon Buri)

Chonburi, Thailand

DB Schenker is one of the world’s leading global logistics provider — we support industry and trade in the global exchange of goods through land transport, worldwide air and ocean freight, contract logistics and supply chain management. Integrated logistics resides at the world’s most important intersections, where the flow of goods creates an effective link between carriers. Our value-added services ensure the flow of goods continues seamlessly and supply chains stay lean and optimized for success. Our business holds top positions in automotive, technology, consumer goods, trade fair logistics, special transports, and special events logistics. With more than 76,100 employees worldwide, DB Schenker is one of the leading transportation and logistics providers in the world. If you’re looking for a challenge, and are ready to elevate your career, consider joining one of our many top-performing teams. We’ve been providing employees with a variety of amazing jobs in logistics and transportation for more than 150 years

About this position

The Supervisor, Customer Service (Grohe LCB) is responsible for managing key account customer service and support, ensuring efficient order processing, delivery, and problem-solving while coordinating with the operations team to exceed customer expectations.

Responsibilities

• Responsible for handling key account customer in customer service and support related to administrative work for handling order process, delivery, inventory, problem solving and correspondences.
• Coordinate and support operations team in order to smooth operating activities for satisfy customer at over expectation level and highest efficiency level and comply with the policy and procedure.
• To be a key player of operation support development including process, documentation, equipment and especially people development.
• There is also cover for warehousing process control and people management, focusing on handling, KPIs of stock accuracy and on-time delivery, together with continuous improvement, safety and security in the accordance to the compliance.
• Monitor the team’s performance and ensure team is reaching team’s objective.

Requirements

• Thorough working knowledge of logistics warehouse and transportation.
• Excellent communication and Correspondent skills.
• Good analysis skill and reporting skills.
• Service mind, good interpersonal skills with pleasant personality, proactive and dedicated.
• Good Attitude, hard working, with the ability to work as part of a team.
• Good problem solving and statistical analysis skills.
• Ability to motivate and lead a diverse workforce to achieve desired results.
• Bachelor Degree or higher in Business Administration or related field.
• Good command of spoken and written English and correspondence.
• Knowledge in Warehousing and Transportation in customer service practices.
• Knowledge of customer service and administrative procedures.
• Strong Knowledge of Microsoft Office (Word, Excel, Outlook, etc.).