Senior Officer, Customer Service

DB Schenker (Thailand) (Bangkok)

Bangkok

Bangkok, Thailand

DB Schenker is one of the world’s leading global logistics provider — we support industry and trade in the global exchange of goods through land transport, worldwide air and ocean freight, contract logistics and supply chain management. Integrated logistics resides at the world’s most important intersections, where the flow of goods creates an effective link between carriers. Our value-added services ensure the flow of goods continues seamlessly and supply chains stay lean and optimized for success. Our business holds top positions in automotive, technology, consumer goods, trade fair logistics, special transports, and special events logistics. With more than 76,100 employees worldwide, DB Schenker is one of the leading transportation and logistics providers in the world. If you’re looking for a challenge, and are ready to elevate your career, consider joining one of our many top-performing teams. We’ve been providing employees with a variety of amazing jobs in logistics and transportation for more than 150 years

About this position

This position is responsible for customer management, sub-contractor management for all shipment of Project and Industry Solution. Lead and support customer services team for smooth operation to achieve PIS department’s key performance and meet customer’s requirement.

Responsibilities

• Manage operation handling for freight, customs clearance and transportation for all project shipment via air, sea and truck (Import and Export)
• Liaise with customers to obtain necessary documents for individual shipment in order to complete shipment smoothly with comply to law and regulation.
• Follow up shipment with overseas Schenker branch for freight arrangement including update shipment status to customers.
• Carrier space reserve for export shipment (Air and Sea) by applying the best cost for best profit margin
• Manage all sub-contractor to handle project shipment in safety way and meet customer’s requirement.
• Issue invoice to internal and external customers including obtain all 3rd party receipt and all support documents for billing process including job closing and electronic filing.
• Reserve accrual cost / income for unfinished/unbilled shipment at month end.
• Support finance department to follow up payment with customer in case overdue payment.
• Work closely with colleague for permit/license, customs entry preparation, billing team and field site operation to ensure all task done completely
• Perform other duties as assigned by superior.

Requirements

• Bachelor’s Degree or higher in Business Administration or related field.
• Minimum 5 years of relevant work experience in freight forwarding business.
• Strong leadership and interpersonal communication skills.
• Excellent English communication skills.
• Computer literacy (Microsoft Word, Excel and Power Point)
• Analytical approach to problem solving skill.
• Good in time management and well organised.
• Able to work independent with less supervision.