Officer, Customer Service (1 year contract)

DB Schenker (Thailand) (Khlong Toei, Bangkok)

Bangkok, Thailand

DB Schenker is one of the world’s leading global logistics provider — we support industry and trade in the global exchange of goods through land transport, worldwide air and ocean freight, contract logistics and supply chain management. Integrated logistics resides at the world’s most important intersections, where the flow of goods creates an effective link between carriers. Our value-added services ensure the flow of goods continues seamlessly and supply chains stay lean and optimized for success. Our business holds top positions in automotive, technology, consumer goods, trade fair logistics, special transports, and special events logistics. With more than 76,100 employees worldwide, DB Schenker is one of the leading transportation and logistics providers in the world. If you’re looking for a challenge, and are ready to elevate your career, consider joining one of our many top-performing teams. We’ve been providing employees with a variety of amazing jobs in logistics and transportation for more than 150 years

About this position

This position is responsible for shipment expediting with suppliers, customer management, sub-contractor management, report for all shipment of Chevron Thailand Exp & Prod Ltd. and Project and Industry Solution. Support customer services team for smooth operation to achieve GPIS department’s key performance and meet customer’s requirement.

Responsibilities

• Manage shipment follow up for CTEP, COTL, CPTL; PO up until shipment arrive at client designated location
• Track defined milestones, follow up, and rush as needed all open requisition and POs (Open PO and overdue PO) to achieve on-time delivery
• Participate in meetings with Chevron’s supplier and internal stakeholders as appropriate to ensure supplier adhere to PO requirement including notify stakeholders of any delays or concerns
• Take appropriate action within client and supplier to ensure timely delivery of required goods
• Advise most efficient mode of transportation to supplier freight forwarder or Client’s user
• Review total transportation cost of each mode (air, sea, truck) with DBS’s colleagues and inform Client’s user/buyer
• Liaise with customers to obtain necessary documents for individual shipment in order to complete shipment smoothly with comply to law and regulation
• Manage reports: bi-weekly PO acknowledgement report, (JDE), Weekly Open report, Overdue PO report, Ontime Delivery report
• Manage operation/handling for freight, customs clearance and transportation for all project shipment via air, sea and truck (Import and Export)
• Follow up shipment with overseas Schenker branch for freight arrangement including update shipment status to customers
• Internal and external billing within time frame according to company’s policy including job closing and electronic filing

Requirements

• Bachelor’s Degree or higher in Business Administration or related field
• Minimum 1 year of relevant work experience in freight forwarding business.