Assistant Manager, Customer Management - Export (Lamchabang, Chonburi)

DB Schenker (Thailand)

DB Schenker (Thailand) (Si Racha)

Chonburi, Thailand

DB Schenker is one of the world’s leading global logistics provider — we support industry and trade in the global exchange of goods through land transport, worldwide air and ocean freight, contract logistics and supply chain management. Integrated logistics resides at the world’s most important intersections, where the flow of goods creates an effective link between carriers. Our value-added services ensure the flow of goods continues seamlessly and supply chains stay lean and optimized for success. Our business holds top positions in automotive, technology, consumer goods, trade fair logistics, special transports, and special events logistics. With more than 76,100 employees worldwide, DB Schenker is one of the leading transportation and logistics providers in the world. If you’re looking for a challenge, and are ready to elevate your career, consider joining one of our many top-performing teams. We’ve been providing employees with a variety of amazing jobs in logistics and transportation for more than 150 years

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Job function: Supply Chain

Industries: Logistics and Warehousing Freight forwarding and Transportation

About this position

The Assistant Manager, Customer Management - Export is responsible for ensuring the accurate and timely movement of ocean freight, supervising customer communication, managing service quality deviations, and monitoring team performance while ensuring compliance with corporate and legal guidelines.

Responsibilities

• Ensure the accurate and timely movement of ocean freight to- and from specific locations within the service standards agreed with the Customer
• Supervise all Customer facing communication and shipment related internal communication between/with DB Schenker stakeholders
• Supervise exception management in case of service quality deviations including follow-up and problem resolution
• Supervise Customers profitability and initiate corrective actions if required (timeliness & completeness)
• Monitor individual & team performances and balance workload
• Escalate unresolved issues to next management level
• Ensure compliance check against corporate and legal guidelines are executed
• Ensure compliance check against destination country ocean freight SOP are executed
• Ensure valid quotation for Shipper is in place
• Ensure adequate shipping volume forecast information is captured and is provided to all parties involved
• Ensure booking request details against customer service agreement and current market conditions are provided
• Ensure VGM guidelines are followed
• Ensure that the handover process to operations is followed
• Ensure all relevant information is provided to MDM Team
• Ensure that all Shipper's booking request are created in TMS in a timely manner
• Monitor overall credit check compliance
• Ensure that carrier selection is done as per trade guidelines
• Ensure 'telex release' procedure according to ocean freight SOP are followed
• Facilitate communication between Customer and Export Customs Team - as applicable
• Ensure documents are uploaded as per global guidelines
• Review shipment profitability
• Ensure Customer operational reporting requirements are fulfilled
• Ensure Customer specific KPI's are compliant
• Ensure correct income reserves and cost accruals in TMS (TANGO) are captured in a timely manner
• Explore upsell opportunities with the Consignee
• Ensure demurrage & detention details are provided to Consignee in a timely manner

Requirements

• Ability to lead and manage teams
• Ability to multi-task
• Effective communication skills and professional communication etiquette
• Fluency in written and spoken English
• Fluency in written and spoken Thai language
• Perform well under pressure
• Strong computer (Windows PC) skills
• Decision-making and problem-solving skills
• Ability to prioritize and manage time