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About this position

The Market Claim Engineer (QC Group) is responsible for investigating market claims related to products and electrical parts, conducting root cause analysis, and collaborating with affiliates to ensure quality standards are met.

Responsibilities

Role and responsibilities:
★Market Claim (Products) Investigation Team
• Cooperate and communication with affiliates service to get all necessary information via E-Mail, Telephone calling and Actual site investigation.
• Conduct root cause analysis by Defective parts investigate (Physical and Chemical analysis) together with carry out Products simulation test and Utilize QC Seven-Tools.
• Organize quality meeting by Face to face with affiliates service at Domestic and Oversea country.
★Electrical Parts (Device) Investigation Team
• To be a leader to conduct root cause analysis for “Device issue” claim from affiliates.
• To be engineer incharge for taking corrective action (Root cause anaylisys & Taking C/M) of the quality issue for PCB parts.
• To be engineer incharge for taking effort for "Normal Warranty Claim Cost Reduction Activity" for Device parts.

Requirements

Qualifications:
• Bachelor’s degree in Engineering majored in Electrical, Mechanical or any related field.
• Have knowledge of Air conditioning or Quality is an advantage.
• Good communication and presentation skills.
• Good command of English both written and spoken. (TOEIC 550+ will be advantage)
• Good computer proficiency.

Benefits