Customer Service Associate

CREA’s mission is to power YOUR brand through digital commerce to reach the booming, digital savvy, Millennial and Gen Z consumers in Southeast Asia. The e-commerce business model is evolving fast. Today simply knowing how to list, ship and manage digital payments is not enough to differentiate your brand online. The Gen Z and Millennial consumers are mobile first and using social media to consume most of their daily content and make purchase decisions. Social media is the platform of choice for consumers buying Beauty and Fashion. Social commerce requires extensive story telling through high quality content and direct communication with your customers. Is your Brand ready for this new digital era? To fulfil its mission CREA offers 6 integrated services to make your brand successful in the era of digital commerce in Southeast Asia: Brand online strategy: CREA helps you answer though questions on how to position your brand in the world of digital commerce Marketplace store operations: CREA powers your store through deep operational knowledge and state of the automation to capture the relevant traffic from ecommerce platforms Social commerce: CREA offers you scalable solutions to transact directly with consumers on social media, to increase engagement and ROI Branding and Creative Services: CREA helps you create and / or localise content for digital platforms in conjunction with Asia’s key opinion leaders for your industry to stop, persuade and engage target customers Data driven insights: CREA offers you data to understand customer intention vis a vis your brand and your competitors across category to adjust6) Digital marketing: CREA is able to deliver superior ROI thanks to its end to end service offering and state of the art technology Most importantly, CREA is powered by a world class team who has shaped the e-commerce landscape across Asia over the past 7 years.