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About this position

The Cluster Reservations Manager position at Courtyard Phuket Patong Beach Resort involves overseeing reservations and ensuring exceptional guest experiences while being part of a diverse and inclusive team.

Responsibilities

• Oversee the daily operations of the reservations department.
• Ensure that all reservations are processed accurately and efficiently.
• Monitor and analyze reservation trends to optimize revenue.
• Train and develop team members to provide excellent customer service.
• Collaborate with other departments to enhance the guest experience.
• Handle guest inquiries and resolve any issues related to reservations.
• Maintain up-to-date knowledge of hotel services and promotions.
• Prepare reports on reservations and revenue performance.
• Implement strategies to improve reservation processes and systems.
• Ensure compliance with company policies and procedures.

Requirements

• Proven experience in a reservations or front office role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficient in hotel management software and Microsoft Office.
• Ability to analyze data and make informed decisions.
• Strong organizational skills and attention to detail.
• Customer-focused mindset with a passion for service excellence.
• Ability to work in a fast-paced environment and manage multiple tasks.

Benefits