Car Dealer and Retail Chain Specialist

Continental Tyres (Thailand) Co., Ltd. (Bangkok)

Bangkok

Bangkok, Thailand

At Continental, we offer compelling tasks and a dynamic environment for smart and innovative people to bring their ideas to life – no matter where they are at in their career. Our diverse portfolio and expertise combined with your personal contribution, empowers us to successfully develop the most innovative mobility solutions for over 140 years. As part of our international team with more than 220,000 employees in almost 50 countries, you have the freedom of shaping the future in motion with us.

About this position

The Car Dealer and Retail Chain Specialist at Continental is responsible for managing dealership relationships, achieving sales targets, and executing business strategies to enhance market presence and customer satisfaction.

Responsibilities

• Regular engagement with dealerships and follow up
• Achieve sales target based on FC & budget
• React to market competition and fulfill customer needs
• Manage the compliance and legal requirement are fulfilled
• Ensure customers account receivable on-time, and keep internal prompt communication
• Manage customer's internal related purchase and payment process
• Complete ad hoc tasks assigned by supervisor and ensure customer sales volume achievement
• Understand and report the market situation, including market volume, customer segmentation, service needs, product demand, competition, pricing and market highlight.
• Execute Car dealer business strategy, including SOM, sales volume 5 years plan, resource requirements, organization development plan, products road map, service concept, channel, Car Dealer strategy workshop.
• Define the customer needs and cooperate with functional team (MDM etc.) to provide solutions/services
• Interact with internal and external sources to ensure that the service fulfills the quality standards, agreed timing and cost
• Provide guidance and training to customers sales/technicians
• Regular monthly and milestone reporting, following the defined timing, content, quality requirements. Including: customer map, segmentation, buy-in and sell-out FC with development curve, predictive FC planning, product mix, sales policy and promotions, channel, market situation update, stock, customer and Q&A, and working schedule.
• Follow the company standard reporting requirement to provide inputs on time with right quality.
• Availability / lost sales follow ups
• Develop new Car Dealer customers as well as strategic Car Dealer Groups to ensure total channel volume achievement
• Clearly understand Car Dealer Channel targeted customer of Conti Thailand
• Help retail networks to accomplish annual sales target
• Deliver Continental policies and regulations accurately and ensure the implementation
• Fully understand the company's related systems (COC, etc)

Requirements

• Strong account management skills
• Ability to analyze market conditions and develop strategies
• Technical knowledge related to customer needs and service fulfillment
• Proficient in reporting and data analysis
• Experience in business development and customer relationship management
• Excellent communication and training skills
• Familiarity with retail management and sales targets