Wellbeing Sr. Specialist

Concentrix (Thailand) (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

We create game-changing customer journeys that help brands grow, across the world and into the future. We understand customers better than anyone else can. Within billions of data-points, our engineers find and harness the insight to craft experiences that touch hearts and move markets. We believe in creating experiences that go beyond Wow; combining human talent with artificial intelligence to design, build and run truly integrated customer journeys, at scale, across the entire enterprise. Whether you’re a small company with big ideas or a leading global brand, we’re not just your next-door neighbor, we’re everyone’s, everywhere. It doesn’t matter if your customer journey spans channels, technology, or even oceans – we’ve got you covered. We’re behind the scenes of the brands you rely on every day. So chances are, we’ve already met!

About this position

This role is responsible for delivering counselling sessions and wellness program activities to individuals and teams who work in the Content Moderation space. This role will also work closely with our delivery team and client.

Responsibilities

• This role is dealing with individuals and teams who work in the Content Moderation space on highly sensitive content as well as liaising directly with the internal stakeholders.
• Drive initiatives developed by the site lead.
• Evaluate program effectiveness and analyze data and share the insights with Wellness Lead.
• Driving Continuous Improvement Initiatives.
• Conduct needs assessments/ psychometric assessments and share the results with Wellness Lead.
• Monitor health of employees and work with Wellness Lead to build individual wellbeing strategies.
• Conduct 1:1 counseling sessions to guide and coach the employees.
• Monitor employee’s progress on a regular basis to ensure that their needs are met by the course of action, and to adjust it if necessary.
• Manage critical cases and ensure appropriate escalation procedures are followed.
• Tracking all data and share the insights with Wellness Lead.
• Design activity-based, customized workshops based on the nature of the work: On how to maintain personal life balance, stress management, anger management, how to overcome depression, therapies, etc.
• Address common observations/issues and share it with Site Lead.
• Create report on health outcomes of employees.
• Communicate with the Wellness site Lead on a regular basis to discuss observations and insights, risks and concerns.
• Create all communications to agents.
• Oversee dashboards and reports creation.
• Managing personal confidential records and reports on dashboards.

Requirements

• M.A/MSc in Psychology.
• Registered and licensed counselor as per the country law.
• Should have demonstrated experience as a wellbeing specialist/counsellor, preferably performing similar role with any organizations.
• Post Graduate Diploma in Clinical Psychology (Desirable).
• Diploma in Guidance and counselling (Desirable).
• Post Graduate Diploma in Rehabilitation Psychology (Desirable).
• Additional certifications in a range of therapies would be beneficial (CBT, ACT, DBT, MBSR, etc).
• Have completed the continuous professional development necessary to maintain good standing within their professional society/body.
• Have experience managing client accounts and wellness programs.
• Excellent communication skills.
• Empathic and engaging work style, works well with teams and individuals.
• Able to build trust and rapport with clients and colleagues.
• Takes a thoughtful and proactive approach to employee wellbeing initiatives.
• Client account management exposure (Desired).
• Content Moderation experience (Desired).