Manager I WFM
Concentrix (Thailand) (Bangkok, Bangkok City, Thailand)
Bangkok,
Thailand
We create game-changing customer journeys that help brands grow, across the world and into the future.
We understand customers better than anyone else can. Within billions of data-points, our engineers find and harness the insight to craft experiences that touch hearts and move markets. We believe in creating experiences that go beyond Wow; combining human talent with artificial intelligence to design, build and run truly integrated customer journeys, at scale, across the entire enterprise.
Whether you’re a small company with big ideas or a leading global brand, we’re not just your next-door neighbor, we’re everyone’s, everywhere.
It doesn’t matter if your customer journey spans channels, technology, or even oceans – we’ve got you covered.
We’re behind the scenes of the brands you rely on every day. So chances are, we’ve already met!
About this position
The Manager I WFM position is located in Bangkok and involves full-time responsibilities.
Responsibilities
• Manage workforce management processes and strategies.
• Oversee scheduling, forecasting, and capacity planning.
• Collaborate with various departments to optimize workforce efficiency.
• Analyze performance metrics and implement improvements.
• Ensure compliance with company policies and procedures.
Requirements
• Proven experience in workforce management or related field.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency in workforce management software and tools.
• Ability to work in a fast-paced environment.