Innovation Consultant
About this position
As an Innovation Consultant, your expertise will help Concentrix's clients align their people, processes, and technology with a business strategy, and vision, for future success.
Responsibilities
• Co-innovate with our clients to outline transformation roadmaps.
• Support delivery, account management, and sales teams in problem-solving and driving business growth.
• Opportunity Identification by conducting detailed Process Discoveries & Customer Journey Mapping.
• Develop Innovative solutions which help in addressing the identified people, process, and technology opportunities.
• Lead innovation-related discussions with the clients during pre-sales meetings, client orals, Due Diligence, site visits, business review meetings, innovation councils, and Consulting engagements.
• Work closely with project management, IT, delivery teams to implement solutions as designed and monitor results / impact.
• Create a culture of problem solving by imparting trainings.
• Identify new technologies which can help us improve CNX & our client’s business processes.
• Improve existing technology assets / offerings by contributing in refining product backlogs and by supporting POCs.
Requirements
• Able to communication in Thai & English fluently.
• 4-6 Years of overall experience as innovation Consultant.
• Comprehensive understanding of Business Process Service & CX business & associated channels.
• Strong expertise in industries/domains like Automotive; BFSI; Consumer Electronics; Energy and Public Sector; Healthcare Services; Insurance, Media & Communications; Retail & eCommerce; Technology; and Travel, Transportation & Tourism.
• Solution Building – Business Transformation Roadmaps.
• Transformation / Process Re-engineering (RPA, Cognitive, Bots, Messaging, Analytics, Lean / Six Sigma).
• Strong understanding of AI enabled Conversation Bots (Chat Bots, Email Bots, Social Bots, Knowledge Bots, etc).
• Expertise in conducting Process Discoveries & write Process Design Documents.
• Lean Six Sigma BB / MBB Certification.
• Agile/ Scrum Certification.