Customer Advisor - Transportation (Thai & English skills)
Concentrix (Thailand) (Bangkok, Bangkok City, Thailand)
Bangkok,
Thailand
We create game-changing customer journeys that help brands grow, across the world and into the future.
We understand customers better than anyone else can. Within billions of data-points, our engineers find and harness the insight to craft experiences that touch hearts and move markets. We believe in creating experiences that go beyond Wow; combining human talent with artificial intelligence to design, build and run truly integrated customer journeys, at scale, across the entire enterprise.
Whether you’re a small company with big ideas or a leading global brand, we’re not just your next-door neighbor, we’re everyone’s, everywhere.
It doesn’t matter if your customer journey spans channels, technology, or even oceans – we’ve got you covered.
We’re behind the scenes of the brands you rely on every day. So chances are, we’ve already met!
About this position
As a Customer Support Specialist, you will be the first point of contact for customers seeking assistance with our transportation services. Your role will involve engaging with customers through live chat (80%) and phone calls (20%), providing them with expert guidance on using our services and applications.
Responsibilities
• Engage with customers primarily through live chat and occasional phone calls to assist with transportation inquiries and service-related questions.
• Provide clear and helpful advice on using our services and applications, ensuring customers have a smooth and positive experience.
• Collaborate with various departments to resolve customer issues effectively and ensure overall satisfaction.
Requirements
• Thai national
• Bachelor degree
• Fluency in both Thai and English (B2 level) is required, including reading, writing, and speaking skills.
• Welcoming fresh-graduates to apply