Customer Advisor (Sales) - Electronic Project
Concentrix (Thailand) (Bangkok, Bangkok City, Thailand)
Bangkok,
Thailand
We create game-changing customer journeys that help brands grow, across the world and into the future.
We understand customers better than anyone else can. Within billions of data-points, our engineers find and harness the insight to craft experiences that touch hearts and move markets. We believe in creating experiences that go beyond Wow; combining human talent with artificial intelligence to design, build and run truly integrated customer journeys, at scale, across the entire enterprise.
Whether you’re a small company with big ideas or a leading global brand, we’re not just your next-door neighbor, we’re everyone’s, everywhere.
It doesn’t matter if your customer journey spans channels, technology, or even oceans – we’ve got you covered.
We’re behind the scenes of the brands you rely on every day. So chances are, we’ve already met!
About this position
As an Inbound Sales Representative, you'll handle inbound calls and chats, identifying customer needs and recommending suitable products. You'll engage customers in a friendly, helpful manner, ensuring a positive shopping experience. The role involves achieving sales targets through consultative selling without using high-pressure tactics.
Responsibilities
• Professionally answer inbound calls/chat from customers who wish to purchase products from our electronic brand.
• Identify customer needs and suggest suitable products, ensure customer needs are met by offering appropriate products based on their preferences, highlighting their benefits to assist customers in making informed purchasing decisions.
• Engage with customers in a friendly, helpful manner, building rapport and ensuring a positive shopping experience.
• Work collaboratively to achieve sales targets through consultative selling, without resorting to high-pressure tactics.
Requirements
• Thai nationality
• High School Diploma or above
• Able to work in shift rotations
• English proficiency in B2 level or above
• Experience in Sale Executive is preferable
• Working shift & schedule:
• Shift rotations (6.00-15.00,7.00-16.00,10.00-19.00)
• Shifts will be announced 2 weeks or 1 month advanced
• 2 days off (can be split in some cases)
• 1-month training and 2-month probation period