Content Moderator (Japanese Speaker)

Concentrix (Thailand) (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

We create game-changing customer journeys that help brands grow, across the world and into the future. We understand customers better than anyone else can. Within billions of data-points, our engineers find and harness the insight to craft experiences that touch hearts and move markets. We believe in creating experiences that go beyond Wow; combining human talent with artificial intelligence to design, build and run truly integrated customer journeys, at scale, across the entire enterprise. Whether you’re a small company with big ideas or a leading global brand, we’re not just your next-door neighbor, we’re everyone’s, everywhere. It doesn’t matter if your customer journey spans channels, technology, or even oceans – we’ve got you covered. We’re behind the scenes of the brands you rely on every day. So chances are, we’ve already met!

About this position

As a Content Moderator who is a native Japanese speaker, you will review and manage user-submitted content on our platform, ensuring compliance with community guidelines and platform policies while maintaining a safe environment for users.

Responsibilities

• Review user-submitted content to ensure it aligns with the platform's policies and community guidelines.
• Apply the platform’s policies and community guidelines fairly and consistently.
• Identify and remove content that violates platform’s policies and community guidelines.
• Review and investigate user-submitted reports about potentially inappropriate contents and help resolve any issues.
• Continuously monitor changes in online content trends, including new types of harmful material or emerging online behaviors, to ensure the platform remains safe for its users.

Requirements

• Excellent comprehension and communication skills in Japanese (Native) and English (B1).
• A bachelor's degree in any field is welcome.
• Strong attention to detail and ability to think critically.
• Effective communication skills.
• Ability to perform tasks objectively, free from biases or personal beliefs, while aligning with client policies.
• Professionalism in handling sensitive content.
• Having previous experience in outsourcing, customer service, or content moderation is a plus.