Back to job search

Melayu Customer Service

Concentrix (Indonesia) (Yogyakarta, Indonesia)
Yogyakarta, Indonesia 🇮🇩
We create game-changing customer journeys that help brands grow, across the world and into the future. We understand customers better than anyone else can. Within billions of data-points, our engineers find and harness the insight to craft experiences that touch hearts and move markets. We believe in creating experiences that go beyond Wow; combining human talent with artificial intelligence to design, build and run truly integrated customer journeys, at scale, across the entire enterprise. Whether you’re a small company with big ideas or a leading global brand, we’re not just your next-door neighbor, we’re everyone’s, everywhere. It doesn’t matter if your customer journey spans channels, technology, or even oceans – we’ve got you covered. We’re behind the scenes of the brands you rely on every day. So chances are, we’ve already met!

About this position

The Melayu Customer Service position involves assisting customers with travel-related inquiries and managing social media interactions.

Responsibilities

• Responding to all customers’ concerns regarding travel queries.
• Responding to posts and messages received from client’s social media account.
• Executing escalation que on refund related enquiries due to travel cancellation.
• Review all NPS & journey related surveys and approve or reject surveys to be posted.

Requirements

• Good proficiency in Melayu and English (at least reading and writing).
• Willing to work from our office in Yogyakarta.
• Able to join in immediate effect.
• Bachelor’s degree holder.
• Preferably to have prior work experience on Customer Service, specific for online travel agents will be a plus.
• High on teamwork and engagement. Mature & has the analytical thinking.
• Wiling to work in rotational 24/7 shifting schedule.