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Customer Service Representative

Concentrix (Indonesia) (Surakarta, Central Java, Indonesia)
Central Java, Indonesia 🇮🇩
We create game-changing customer journeys that help brands grow, across the world and into the future. We understand customers better than anyone else can. Within billions of data-points, our engineers find and harness the insight to craft experiences that touch hearts and move markets. We believe in creating experiences that go beyond Wow; combining human talent with artificial intelligence to design, build and run truly integrated customer journeys, at scale, across the entire enterprise. Whether you’re a small company with big ideas or a leading global brand, we’re not just your next-door neighbor, we’re everyone’s, everywhere. It doesn’t matter if your customer journey spans channels, technology, or even oceans – we’ve got you covered. We’re behind the scenes of the brands you rely on every day. So chances are, we’ve already met!

About this position

The Customer Service Representative position involves engaging with customers and resolving their issues, with a focus on converting them into enthusiastic advocates for the company.

Responsibilities

• Communicate with customers via email and chat, phone (if applicable)
• Provide knowledgeable answers to questions about product, process and the like
• Additional details will be discussed during the screening/ interview

Requirements

• Language: English at least B1 or more
• Education: D3 or S1
• Job Location: Solo, Surakarta (prefers candidates within or nearby the area)
• Shift Schedule: Fixed Night Shift
• Salary Offer: 2.8 - 3 Juta (based on your cs work experience, excluded benefits)