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Customer Service (English, night shift)

Concentrix (Indonesia)
Concentrix (Indonesia) (Surakarta, Central Java, Indonesia)
Central Java, Indonesia 🇮🇩
Concentrix (Indonesia)
We create game-changing customer journeys that help brands grow, across the world and into the future. We understand customers better than anyone else can. Within billions of data-points, our engineers find and harness the insight to craft experiences that touch hearts and move markets. We believe in creating experiences that go beyond Wow; combining human talent with artificial intelligence to design, build and run truly integrated customer journeys, at scale, across the entire enterprise. Whether you’re a small company with big ideas or a leading global brand, we’re not just your next-door neighbor, we’re everyone’s, everywhere. It doesn’t matter if your customer journey spans channels, technology, or even oceans – we’ve got you covered. We’re behind the scenes of the brands you rely on every day. So chances are, we’ve already met!

About this position

The Customer Service position requires delivering high-quality service to customers during the night shift, ensuring that their needs are met and issues resolved effectively.

Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to
• resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking
• Attend to customer needs and concerns; demonstrate empathy while maximizing opportunity to build
• rapport with the customer
• Maintain broad knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Track, document and retrieve information in call tracking database

Requirements

• Diploma and above
• Min. 6 months experience as customer Service, fresh graduates are open to apply
• B2 English level
• Typing test 50 WPM 95% accuracy
• Excellent Grammar dan Vocabulary skills
• Willing to work in night shift and public holiday (WFO)
• Proactive mindset and highly motivated
• Good at listening, able to pay good attention to users and have empathy. Able to quickly locate user problems and provide solutions; Experience in cross-border e-commerce platform, foreign trade, customer service is preferred

Benefits

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Huneety A.I Salary Estimate
5,000,000 - 12,000,000 IDR per month