Customer Development Manager (Hypermarket)

Colgate-Palmolive (Bangkok)

Bangkok, Thailand

Colgate-Palmolive is among the world’s most trusted and recognized brands, serving hundreds of millions of consumers across over 220 countries. A truly global company, we have a world of opportunities and experiences to offer. Every one of our employees plays an important role in ensuring we deliver the quality products consumers rely on to care for themselves and the ones they love. So we recognize that our success is driven by these talented and dedicated Colgate people around the world. And in turn we are dedicated to the success of our people, offering an array of resources to help expand their professional and personal horizons - from stimulating career opportunities and access to world-class training and leadership development programs, to wellness initiatives and opportunities to contribute to the communities where we live and work. We’re committed to helping our people get where they want to go. Explore the world of opportunities and experiences Colgate-Palmolive has to offer you.

About this position

Colgate-Palmolive Company is seeking a Customer Development Manager for the Hypermarket sector in Bangkok, Thailand. The role focuses on achieving commercial goals, improving customer engagement, and executing strategies effectively at the shelf level.

Responsibilities

• Achieve the Commercial Goals
• Improve Customer Engagement in order to develop the Customer Partnership
• Flawlessly Execute at the shelf for shoppers
• Business managing
• Customer Planning
• Win-Win & Mutual Benefits Approaching
• Customer Negotiation
• Spending managing
• 5Ps Execution Managing
• Continuous Profitable/ Sustainable Growth Managing
• Monitoring sales and distribution performance, particularly for new products, and taking timely action to drive continuous improvement.
• Regularly visiting stores in order to identify areas of improvement.
• Resolving operational issues at head/regional offices or in-store.
• Leads development of 18-month rolling, joint, “win-win” business plans (baseline and promotions) covering sales, volume, and profitability at PPG/SKU level, and incorporating customers’ objectives and strategy.
• Monitors compliance of 5P activity execution against established agreements/objectives and tracks interim performance of 5P activities to identify shortfalls/potential upsides against established objectives.
• Identifies causes of 5P activities’ underperformance, both internal and external to Colgate.
• Develops and pre-evaluates corrective action plans for 5P activities; seeks approval and executes as required.
• Collects information on the external environment (e.g., competitor activity) during the promotion period.
• Conducts post-evaluation analysis based on activity details and compares results with pre-evaluation analysis, explaining any potential differences.
• Identifies insights from post-evaluation analyses and incorporates learning into future customer/RE strategy.

Requirements

• Bachelor’s Degree or Higher in Business Administration, Marketing or related
• 1-3 Years Of Consumer Goods Industry Experience
• 3-5 Years Of Functional Experience
• Planning And Priority Setting
• Building Strong Relationship And Conducting Negotiation With Customer
• Customer Engagement
• Good Listener And Balance Discussion
• Good Analytical Thinking To Identify Potential Business