Customer Development Manager eCommerce

Colgate-Palmolive (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

Colgate-Palmolive is among the world’s most trusted and recognized brands, serving hundreds of millions of consumers across over 220 countries. A truly global company, we have a world of opportunities and experiences to offer. Every one of our employees plays an important role in ensuring we deliver the quality products consumers rely on to care for themselves and the ones they love. So we recognize that our success is driven by these talented and dedicated Colgate people around the world. And in turn we are dedicated to the success of our people, offering an array of resources to help expand their professional and personal horizons - from stimulating career opportunities and access to world-class training and leadership development programs, to wellness initiatives and opportunities to contribute to the communities where we live and work. We’re committed to helping our people get where they want to go. Explore the world of opportunities and experiences Colgate-Palmolive has to offer you.

About this position

The Customer Development Manager - eCommerce at Colgate-Palmolive is responsible for driving revenue targets through increased net sales with assigned e-commerce accounts, focusing on both profitability and strategic campaign execution.

Responsibilities

• Primary focus is to drive revenue targets through increased company Net Sales with assigned E-commerce accounts by managing both top line and bottom line profitability.
• Lead strategic campaign planning and work closely with eCom enablers, eCom media and content marketing team to ensure excellent execution.
• Manage eCom enablers to deliver sales growth and operational excellence.
• Lead negotiation and JBP with strategic partners and develop individual account strategies and action plans to achieve assigned monthly sales quota.
• Provide data driven analysis and insights to make informed decisions, track progress, and identify opportunities for improvement.
• Lead Quarterly Business Reviews (QBRs) with eCommerce customers, providing insightful presentations and updates to strengthen relationships and align on goals.
• Partner with the Integrated Brand Experience team, including Digital Marketing and Marketing Communications, to implement a holistic marketing strategy that covers the entire user journey.
• Customer Relationship Management: Cultivate and nurture strong relationships with key eCommerce customers, acting as the main point of contact and addressing their needs proactively.
• Optimize Stock Planning: Collaborate closely with supply chain and e-distributor teams to strategize and optimize stock planning, ensuring product availability and minimizing overstock situations.
• Identify and lead business development opportunities & account expansion.
• Effective Budget Management: Ensure efficient allocation of commercial spending, adhering to budget constraints while maximizing return on investment.
• Agreement Compliance: Ensure all agreements and contracts are established within designated timelines and adhere to company policies and standards.

Requirements

• Bachelor’s Degree or Higher in Business Administration, Marketing or related fields.
• Proven experience in multi-channel retailing and expert knowledge of e-commerce marketing/sales and e-commerce direct selling experience required.
• Experience in establishing relationships, retailer negotiations, and building and executing collective business plans with retailers.
• High learning agility, digital or e-commerce experience and dealing with ambiguity required.
• Strong focus on results, capable of identifying and tracking critical metrics, identifying key opportunities and issues and developing/executing plans.