Customer Development Manager

Colgate-Palmolive (Indonesia) (Jakarta, Jakarta, Indonesia)

DKI Jakarta, Indonesia

We are Colgate, a caring, innovative growth company that is reimagining a healthier future for all people, their pets, and our planet. We are a leading global consumer products company with 34,000 people dedicated to improving the health and wellness of people and their pets. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition and reaching more than 200 countries and territories, Colgate teams are developing, producing, distributing and selling health and hygiene products and pet nutrition offerings essential to society through brands such as Colgate, Palmolive, elmex, Tom’s of Maine, hello, Sorriso, Speed Stick, Softsoap, Irish Spring, Protex, Sanex, Filorga, eltaMD, PCA Skin, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Science Diet and Hill’s Prescription Diet. We are also recognized for its leadership and innovation in promoting environmental sustainability and community wellbeing, including our achievements in saving water, reducing waste, promoting recyclability and improving the oral health of children through our Bright Smiles, Bright Futures program, which has reached more than one billion children since 1991.

About this position

The Customer Development Manager at Colgate-Palmolive Company is responsible for driving business results through deep customer understanding and engagement, managing trade spending, and delivering omnichannel growth.

Responsibilities

Core Responsibilities:
• Develop deep understanding of customers to drive business results and create competitive advantage
• Build engagement with customers to gain commitment to a joint business plan that delivers superior business results
• Effectively manage trade spending and ensuring meaningful ROI
• Effectively coordinate with distributor's sales force/merchandising team to implement 5Ps with excellence
• Deliver omnichannel growth by assessing customer 6P+A

Day-to-Day Responsibility:
• Meet customers and build support for Colgate business
• Build relationship and deep understanding of the customers strategy, priorities and needs and effectively translate them into superior customer plans
• Use analytics to drive fact based conversations and effective negotiations
• Provide insights to RM/SDM and work with him/her to develop improvement plans/programs
• Visit stores and check compliance to 5Ps plan, identifying causes for gaps and developing action plans to close them
• Monitor sales and distribution performance, probing distributor representatives to understand causes for gaps and ensuring they are giving the right attention to close the gaps
• Coordinate with distributor representatives on execution of business plans; new product distribution, display plans, promotional events, detailing etc
• Track and manage trade spending.

Requirements

• Bachelor's degree in Business Administration, Marketing, or related field
• Proven experience in customer development or sales management
• Strong analytical skills and ability to use data to drive decisions
• Excellent communication and interpersonal skills
• Ability to build relationships and influence stakeholders
• Experience in managing trade spending and understanding ROI
• Familiarity with omnichannel strategies and execution
• Proficiency in Microsoft Office Suite and CRM tools.