Service Supervisor

CNH Industrial Services (Thailand) Limited

CNH Industrial Services (Thailand) Limited (Samut Prakan, Thailand)

Samut Prakan, Thailand

CNH ( NYSE: CNHI ) is a world-class capital goods company specializing in equipment and services for Agriculture and Construction. The Company operates commercially through its brand portfolio which includes Case IH, New Holland Agriculture, New Holland Construction, and CASE Construction Equipment. Across a history spanning over two centuries, CNH Industrial has always been a pioneer in its sectors and continues to passionately innovate and drive customer efficiency and success. As a truly global company, CNH’s 40,000+ employees form part of a diverse and inclusive workplace, focused on empowering customers to grow, and build, a better world.

About this position

The Service Supervisor is responsible for overseeing field service support, managing workshop operations, and ensuring compliance with safety guidelines while maintaining high service standards.

Responsibilities

• Comply to all safety related guidelines to ensure zero accident in the workshop and in the field
• Provide Field Service support directly to the End Users alongside New Holland & Case IH Dealers.
• Plan and execute Tractor and SCH assembly & PDI including stock maintenance
• Coordinate equipment delivery to dealers/end user in coordination with the Whole Goods team
• Shop floor management and workshop manpower planning.
• Ensure End Users operate CNH products following recommended operating practices and using genuine parts.
• Provide support to the Warranty Administration Team and Parts Department as and when required.
• Control all aspects of field mechanics work scheduling and administration.
• Contribute and work within the Aftersales Department Operating Budget.
• Competence assessment of mechanics and machine operators for training & competence development.
• Contribute to the project initiated from central team.
• Execute Product Improvement Programs as per the timeline
• Manage and execute service contracts.
• Create weekly and monthly report on SCH performance.
• Responsible for machine UPTIME and mechanics utilization and collaboration with universal control room.

Requirements

• Graduate Agriculture / mechanical Engineer with Minimum 10 years' experience in tractor / automotive service area in a commercial setting. Experience in handling Workshop will be an added advantage
• Technically Strong with good agriculture Industry knowledge.
• Experience in the Service Operation Management and planning of Service Staff to ensure efficient utilization of resources
• Good Communication and interpersonal skills to work with service staff, Dealers and end users effectively
• Proficiency in Thai and English language.
• Willingness to travel within Thailand.