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Service Supervisor (Sugar Cane Harvester)

CNH Industrial Services (Thailand) Limited
CNH Industrial Services (Thailand) Limited (Bang Phli)
Samut Prakan, Thailand 🇹🇭
CNH Industrial Services (Thailand) Limited
CNH ( NYSE: CNHI ) is a world-class capital goods company specializing in equipment and services for Agriculture and Construction. The Company operates commercially through its brand portfolio which includes Case IH, New Holland Agriculture, New Holland Construction, and CASE Construction Equipment. Across a history spanning over two centuries, CNH Industrial has always been a pioneer in its sectors and continues to passionately innovate and drive customer efficiency and success. As a truly global company, CNH’s 40,000+ employees form part of a diverse and inclusive workplace, focused on empowering customers to grow, and build, a better world.

About this position

We're looking for a service supervisor who will be responsible for all sugar cane harvesters service activities in Thailand including the management of all key activities within Aftersales while maintaining a commercial understanding of Market situations.

Responsibilities

The Responsibilities Include:
• Provide L1 Technical Support and Field Service directly to the End Users, alongside with CIH Dealers.
• Ensure all Technical concerns are correctly reported using ASIST or other methods of reporting to CNH.
• Ensure End Users operate CNH products following recommended operating practices and using genuine parts.
• Co-ordinate Technical Training - at both ‘Internal’ and ‘End User’ levels (with the Technical Trainers).
• Provide support to the Warranty Administration Team and Parts Department when required.
• Control all aspects of field mechanics work scheduling and administrative.
• Contribute and work within the Aftersales Department Operating Budget.
• Competent assessment of SCH mechanics and machine operators.
• Contribute to the project initiated from central team.
• Carry on Product Improvement Program for Sugar cane harvester in Thailand.
• Manage and execute service contract.
• Create weekly report and monthly report on SCH performance.
• Responsible for machine UPTIME and mechanics utilization and collaboration with universal control room.

Requirements

The Requirement:
• Strong in Sugar cane harvester background with technical knowledge and parts.
• Minimum 5 years' experience as a service representative in a commercial setting.
• Experience in the Management of Service Staff.
• Communication skills to work with service staff effectively.