Manager - IT Operations and Process Development
About this position
Responsibilities
• Ensure high availability and reliability of IT systems.
• Ensure IT services meet the needs of the business.
• Oversee the IT service desk and support operations, ensuring timely resolution of issues.
• Develop, implement, and optimize IT operations processes and procedures.
• Identify opportunities for improvement and implement best practices to enhance efficiency.
• Manage IT projects, including planning, execution, and delivery.
• Coordinate with other departments and stakeholders to ensure projects align with business objectives.
• Develop and manage the IT operations budget, ensuring cost-effective use of resources.
• Lead, mentor, and manage a team of IT professionals.
• Conduct performance evaluations, provide feedback, and support professional development.
Requirements
• Bachelor’s Degree in Information Technology, Computer science or related field
• At least 5 years of experience corporate IT management
• Good knowledge and understanding of application development life cycle
• Good knowledge and understanding of business analyses.
• Good communication, presentation, and leadership skills
• Strong analytical and problem solving skills with attention to detail