Operation Training Specialist (Coffee Chain)

CJ MORE (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

CJ MORE, one of the most popular Thai retailers. To establish itself apart from competitors, CJ MORE would launch a new business in 2020 under the theme "More Than a Supermarket." Being more than simply a supermarket and convenience store to fulfill all of consumers' needs and differentiate from other peers in the same market with our strong store brands such as Nine Beauty, Bao Cafe, Uno and A-Home. The firm is moving forward and growing its own retail brand to better serve its consumer groups, with the goal of becoming a public company in the future. CJ MORE is a unique iteration of the typical supermarket, providing a wide variety of products and services and consumer goods at reasonable prices. The company has expanded substantially over the last 18 years. There are now more than 1000 branches operational in over 42 provinces nationwide.

About this position

The Operation Training Specialist is responsible for developing training programs and processes to enhance team performance and operational efficiency within the coffee chain.

Responsibilities

• Develop plans for process improvement and people development training
• Initiate a new process and framework for setting up standard policies and procedures for store operation
• Develop SOP and process flow to complete routine complex tasks and operations
• Adapt and utilize the MS Office application that are appropriate for work to increase efficiency and productivity
• Coordinate and work with the HR team on team-building project for building mutual trust, motivating and establishing group values
• Design, organize, and run a workshop for the team members to drive and motivate on teamwork behaviors
• Prepare, welcome, and orient newcomers about Bao’s business as well as mission and value
• Support creating and planning a new training scheme for the newcomer to provide guidance and education to promote the acquisition of working attitudes, knowledge, and skills
• Develop a framework for newcomers to work at the Store in order to learn about customers, products, and staff processes.
• Plan and create learning plans during the probationary period for newcomers to measure performance weekly, and newcomers can learn and improve efficiently.
• Create the Skill Matrix tool to identify the required skills of staff for planning development to make work efficient and successful
• Plan and develop a manual and provide training to stores for the new business model – POS Admin to ensure operational excellence at stores
• Arrange daily/weekly/monthly meeting and manage agenda for the team

Requirements

• Experience in designing, organizing, and conducting workshops to drive and motivate teamwork behaviors
• Capability to prepare, welcome, and orient newcomers to Bao’s business, mission, and values
• Skills in creating and planning training schemes for newcomers to promote the acquisition of working attitudes, knowledge, and skills
• Experience in developing frameworks for newcomers to learn about customers, products, and staff processes at the store
• Competence in planning and creating learning plans for newcomers during the probationary period to measure performance and facilitate efficient learning and improvement
• Proficiency in creating Skill Matrix tools to identify required staff skills for effective development and successful work outcomes
• Experience in planning and developing manuals and providing training to stores for new business models (e.g., POS Admin) to ensure operational excellence
• Ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.
• Strong organizational skills to arrange and manage daily/weekly/monthly meetings and agendas for the team
• Detail-oriented with a strong focus on quality and continuous improvement.