Scheduler (Jakarta)

CIMIC Group Limited (Jakarta, Jakarta, Indonesia)

DKI Jakarta, Indonesia

Cartrack is a leading global Software-as-a-Service (SaaS) platform provider for small, medium and large businesses, as well as consumers needing a software platform for data analytics to optimise fleets, driver behaviour, insurance risk, safety and asset recovery. Data analytics remain Cartrack’s primary offering, in addition to growing its artificial intelligence and value-added services to deliver a tangible return on investment to its subscribers. Cartrack is also renowned for its agility and speed in developing innovative, first-to-market solutions that are aimed at further enhancing the customer experience.

About this position

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Operations Admin for Scheduling (Scheduler) to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities

• Coordinating the scheduling of GPS tracking unit fitments to customers.
• Communicating with customers to confirm fitment appointments and provide updates as needed.
• Collaborating with suppliers to ensure timely delivery of GPS tracking units.
• Communicating with internal departments to ensure the smooth delivery of fitment operations.
• Managing the fitment scheduling system, including data entry and reporting.
• Monitoring and reporting on fitment progress to ensure timely completion.
• Identifying and resolving any scheduling conflicts or issues.
• Maintaining accurate and up-to-date records of fitment appointments and status.
• Adhering to all company policies and procedures related to fitment scheduling.
• Providing excellent customer service and support to ensure customer satisfaction.

Requirements

• Has conversational level of English language skill.
• Minimum of Diploma Degree (D3) or equivalent.
• At least 1 years of experience in scheduling or a related field.
• Strong computer skills, including proficiency in scheduling software.
• Excellent organizational and time-management skills.
• Ability to work effectively in a fast-paced, deadline-driven environment.
• Strong attention to detail and accuracy.
• Ability to communicate effectively with all levels of the organization and with customers.
• Ability to work independently and as part of a team.