Collection Manager (Operations)

CIMIC Group Limited (Jakarta, Jakarta, Indonesia)

DKI Jakarta, Indonesia

Cartrack is a leading global Software-as-a-Service (SaaS) platform provider for small, medium and large businesses, as well as consumers needing a software platform for data analytics to optimise fleets, driver behaviour, insurance risk, safety and asset recovery. Data analytics remain Cartrack’s primary offering, in addition to growing its artificial intelligence and value-added services to deliver a tangible return on investment to its subscribers. Cartrack is also renowned for its agility and speed in developing innovative, first-to-market solutions that are aimed at further enhancing the customer experience.

About this position

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Collection Manager to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities

• Investigating and implementing new initiatives to enhance departmental efficiency and increase collections.
• Improving overall collection functions.
• Managing the collections call center.
• Setting targets for individual collections call center.
• Conducting interviews for new staff.
• Reporting on and forecasting collections.
• Approving credit notes and refunds.
• Ensuring compliance with company policies and procedures.
• Keeping the team motivated and committed to achieving set goals.
• Providing ongoing feedback to senior management.
• Offering continuous guidance to consultants.
• Promoting good working relationships with colleagues and other departments.
• Serving as a role model for staff and demonstrating how to achieve results.
• Constantly monitoring staff activity levels and productivity.
• Generating daily, weekly, and monthly reports.
• Effectively managing staff-related issues, including performance management and disciplinary procedures.
• Approving leave, overtime, and incentives monthly.

Requirements

• Bachelor's degree in Economics, Management, Accounting, Mathematics, or related fields.
• Previous experience as Customer Care Manager/ Telesales Manager will be preferred.
• Advanced proficiency in Microsoft Excel, including solid experience with advanced formulas.
• Excellent analytical skills with the ability to create and present detailed reports.
• Proficient in team management and negotiation.
• Strong problem-solving attitude and adaptability.
• Excellent communication and interpersonal skills.
• Ability to work both independently and as a team player.
• Demonstrates emotional intelligence and assertiveness.
• Strong administration skills.