Billing Agent (Jakarta)

CIMIC Group Limited (Jakarta, Jakarta, Indonesia)

DKI Jakarta, Indonesia

Cartrack is a leading global Software-as-a-Service (SaaS) platform provider for small, medium and large businesses, as well as consumers needing a software platform for data analytics to optimise fleets, driver behaviour, insurance risk, safety and asset recovery. Data analytics remain Cartrack’s primary offering, in addition to growing its artificial intelligence and value-added services to deliver a tangible return on investment to its subscribers. Cartrack is also renowned for its agility and speed in developing innovative, first-to-market solutions that are aimed at further enhancing the customer experience.

About this position

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Billing Staff to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities

• Handle invoicing, payment, and liaise with customers and suppliers.
• Escalates customer disputes or inquiries to relevant departments and ensures proper follow-up.
• Prepare and issue accurate invoices for our SaaS and GPS tracking services.
• Ensure timely delivery of invoices to clients.
• Review and verify billing data to ensure accuracy before processing.
• Resolve any discrepancies in billing information promptly.
• Updated and maintained detailed records of customer billing accounts.
• Manage recurring billing cycles and subscription renewals.
• Address and resolve customer billing questions and issues efficiently.
• Provide excellent customer service to maintain positive client relationships.
• Assist in the preparation and analysis of billing-related financial reports.
• Ensure all billing activities comply with company policies and financial regulations.
• Continuously improve billing processes to enhance accuracy and efficiency.

Requirements

• Graduate of any Accounting / Business Admin course.
• Efficient with good skills in implementing standard procedures.
• With min. 1 year of experience in Billing or equivalent.
• Can work onsite in Jakarta, Indonesia.