QA Assistant Manager

Chotiwat Manufacturing (Hat Yai)

Songkhla, Thailand

CMC has a long history of over four decades, but the company keeps on growing up until today. CMC is positioned as a full-fledged international seafood manufacturing expert with a world-class standard at heart.

About this position

The role is responsible for managing, overseeing, and ensuring the operations of the Quality Assurance (QA) department, particularly in relation to food regulations, laws, food registration, and factory registration for both domestic and export markets. Additionally, the position involves overseeing various quality systems that the company is certified for, ensuring they align with and are effectively monitored for compliance with the company's strategies and policies. The goal is to ensure the quality of vendors and service providers is acceptable and in line with the company's objectives.

Responsibilities

• Assist and support the department manager in supervising and managing operations or performing assigned tasks in various activities, as follows:
• Develop policies for quality assurance, set goals, and operational policies for the department, including defining work standards and success metrics.
• Create quality assurance plans, including master plans, that align with the company’s strategic plans and departmental policies.
• Control, monitor, and measure operations to ensure alignment with the set goals, including the following:
• Quality system certifications
• Customer audits
• Supplier control
• Compliance with new regulations
• Food and factory registration
• Communicate with customers, government agencies, and vendors/ service providers to ensure accurate and complete information regarding products and services and resolve issues in a timely manner.
• Plan the department's budget, manage and oversee operating costs, ensuring alignment with operational plans while staying within budget and available resources.
• Organize workflows, define work procedures, and outline responsibilities within the department. Participate in structuring the scope of duties and workforce planning.
• Coordinate with internal and external departments to study, analyze data, inquire, follow up, and collaborate on related tasks or issues within the department's responsibilities.
• Communicate company policies to staff and ensure proper compliance with these policies throughout the organization.
• Promote good relationships, communicate company vision, mission, operational directions, and other necessary information to the team to foster understanding, cooperation, and motivation to achieve organizational goals.
• Encourage and support staff to perform effectively while maintaining good morale and a positive work environment.
• Train and mentor department staff, share expertise, and evaluate employee performance. Provide feedback on achievements and take appropriate action regarding discipline or recognition.
• Resolve issues that arise in the department and report them to senior management. Perform other tasks as assigned by supervisors.
• Support and participate in activities to improve production and product quality, including initiatives such as 5S, ISO, and KAIZEN.

Requirements

• Bachelor’s or Master’s degree in food science, Food Technology, or a related field.
• At least 10 years of experience in Quality Assurance.