Sales Support Officer/ After Sales Service

CHANINTR (Khlong Toei)

Bangkok, Thailand

CHANINTR began as a furniture importer, launching in Bangkok in 1994 with the brands Baker and McGuire. We were drawn to their shared approach to living — one of relaxed luxury that we were surrounded by while growing up in America. But it was their commitment to quality, attention to craftsmanship, and grace of their service — placing importance on relationships with those they work with — that we wanted to share with our customers. Over the past two decades, our business and our family of brands have grown but our approach has remained constant. Quality and service are still part of everything we do. We consider every detail, from fitting a joint to furnishing a full apartment, and believe that relationships extend beyond the first interaction. They last a lifetime. These values have informed our understanding of the home and how we help to build it. Through our brand partners, which produce everything from furniture to fixtures, and our services, which range from styling and consultancy to full-service interior architecture and design, we endeavor to create spaces that exceed expectations. At CHANINTR, we believe in living well, in the everyday and in the most special moments.

About this position

The Sales Support Officer/After Sales Service acts as a liaison between the internal team and customers, coordinating all aspects of customer order management to ensure high-quality service delivery.

Responsibilities

• The coordinator works as a liaison between the internal team and customers and coordinates all aspects of customer order management to ensure high-quality service delivery.
• Contact customers by phone or e-mail to confirm the status of orders and post-sales activities.
• Perform and maintain accurate documentation works in the company ERP systems and ensure completion of all pertinent information.
• Partner with Sales Team and Accounting team to resolve invoice & billing-related issues.
• Works directly with Sales Team to ensure timely reporting of information and data.
• Performs follow-up activities with Sales Team to ensure accurate reporting of data and that all sales documents are complete and thoroughly addressed.
• Processes changes for service requested updates change of address records for customers.

Requirements

• Bachelor’s degree in Business Administration or related field.
• 1-year working experience in Administration, Customer Service, or Sales Background.
• Good communication in Both Thai and English.
• Good computer skills: Microsoft office.
• Service minded is a must and able to work under pressure.
• Pleasant personality, fast learner, enthusiastic and positive thinking.